Subject: Tech Support Candidate - Mohit Pal
From: Mohit Pal <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Fri, 29 Jan 2021 03:48:29 -0500

| | Tech Support Test

Name | Mohit Pal
E-mail | [email-masked]
Phone Number | (91) 9260936810
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute using other transport like Rickshaw
Where do you currently live (area) | Gurgaon
Which best describes your Technical Support capabilities | I've worked in Level 1 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
MacOS
Linux
Networking - basic
Hardware - Basic
Hardware - Advanced
VoIP

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Orion Edutech pvt. Ltd | System Support engineer | | 18640
Previous Employer 1 | CM solution | Desktop Support | 25 April |
Previous Employer 2 | | | |

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with customers over Email

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. | Windows installation and troubleshooting. Mac OS installation and troubleshooting. Linux OS installation and troubleshooting. DHCP, DNS, FTP, Active directory. Telnet.
Please list the steps to connect a Bluetooth speaker to your mobile phone. | First of on moble Bluetooth and then on Bluetooth then search Bluetooth name in mobile and connect.
What according to you makes you a good candidate for customer service or technical support job? | I have 2 year 6 month experience in system support. And my skills Matching with this job description.
On a scale of 1 - 5 please rate your fluency in spoken English | 4

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