Subject: Tech Support Candidate - Rahul Singh
From: Rahul Singh <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Fri, 29 Jan 2021 03:31:14 -0500

| | Tech Support Test

Name | Rahul Singh
E-mail | [email-masked]
Phone Number | (+91) 8800229083
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | Noida
Which best describes your Technical Support capabilities | I've worked in Level 2 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows - Basic
Networking - basic
Networking - advance
Hardware - Basic
VoIP

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Bharti Airtel Limited | Project Manager | 30 December 2020 | 42000
Previous Employer 1 | British Telecom | Capacity Mamagement | 24 August 2018 | 35000
Previous Employer 2 | | | |

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

I will check my internet connection.
I will check browser is updated.
I will check the Firewall settings.
I will check the internet settings.
I will check some different website to check ndtv website is down or not.

Please list the steps to connect a Bluetooth speaker to your mobile phone. | I will open the Bluetooth application in my phone settings and search for the available device and then pair the speaker with my phone.
What according to you makes you a good candidate for customer service or technical support job? | I can handle customer query very politely and provide best possible solution's
On a scale of 1 - 5 please rate your fluency in spoken English | 5

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