Subject: New Reply Received - Error logging into LM APP scheduler and ipad
From: Les Mills International <[email-masked]>
To: [email-masked]
Date: Fri, 29 Jan 2021 08:10:44 +0000

Hi Pritish Nandi,  The customer has responded to the ticket.  Error logging into LM APP scheduler and ipad  Ticket comment <div>Hey &#128075; 
</div>
<div>
<br>
</div>
<div>We managed to get downloads this afternoon.  They have since been deleted by some one from sales Force?</div>
<div>
<br>
</div>
<div>Surely you would want us if possible to have used this for the modular training and master class tomorrow?</div>
<div>
<br>
</div>
<div>I understand deleting them after the training so they can’t be used.</div>
<div>
<br>
</div>
<div>Totally confused as to why let us download and then take them off.</div>
<div>
<br>
</div>
<div>It doesn’t give us time now to link for tomorrow.</div>
<div>
<br>
</div>
<div>Thanks</div>
<div>Nikki <br>
<br>
<div dir="ltr">Sent from my iPhone</div>
<div dir="ltr">
<br>
<blockquote></blockquote>
</div>
</div>
<div class="freshdesk_quote"><blockquote class="freshdesk_quote">
<div>On 29 Jan 2021, at 4:35 pm, Les Mills International &lt;[email-masked]&gt; wrote:<br>
<br>

</div>
<blockquote>
<div dir="ltr">
<div style="font-family:Helvetica Neue, Helvetica, Arial, sans-serif; font-size:13px">
<div style="font-family:Helvetica Neue, Helvetica, Arial, sans-serif; font-size:13px">
<div>Hi Jasmine,</div>
<div>​<br>
</div>
<div dir="ltr">This is a quick follow up on the login issue.</div>
<div dir="ltr">​<br>
</div>
<div dir="ltr">I can see that customer was able to login to the App successfully. Please  share with the Club the below link for advice on how to maximise downloads:</div>
<div>
<br>
</div>
<div style='box-sizing: border-box; margin: 0px; font-size: 13px; line-height: 18px; word-break: normal; overflow-wrap: break-word; color: rgb(24, 50, 71); font-family: -apple-system, BlinkMacSystemFont, "Segoe UI", Roboto, "Helvetica Neue", Arial, sans-serif; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px;  text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial'>
<a href="https://lesmillsvirtualapp.freshdesk.com/en/support/solutions/articles/36000054280-optimizing-big-downloads" rel="noreferrer">https://lesmillsvirtualapp.freshdesk.com/en/support/solutions/articles/36000054280-optimizing-big-downloads</a>
</div>
<div style='box-sizing: border-box; margin: 0px; font-size: 13px; line-height: 18px; word-break: normal; overflow-wrap: break-word; color: rgb(24, 50, 71); font-family: -apple-system, BlinkMacSystemFont, "Segoe UI", Roboto, "Helvetica Neue", Arial, sans-serif; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px;  text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial'>
​</div>
<div style='box-sizing: border-box; margin: 0px; font-size: 13px; line-height: 18px; word-break: normal; overflow-wrap: break-word; color: rgb(24, 50, 71); font-family: -apple-system, BlinkMacSystemFont, "Segoe UI", Roboto, "Helvetica Neue", Arial, sans-serif; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px;  text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial'>
<a href="https://lesmillsvirtualapp.freshdesk.com/en/support/solutions/articles/36000054280-optimizing-big-downloads" rel="noreferrer" style="box-sizing: border-box; background-color: transparent; color: rgb(44, 92, 197); text-decoration: none"></a><span style="box-sizing: border-box; font-size: 14px"><a href="https://lesmillsvirtualapp.freshdesk.com/en/support/solutions/articles/36000054280-optimizing-big-downloads" rel="noreferrer" style="box-sizing: border-box; background-color: transparent; color: rgb(44, 92, 197); text-decoration: none"></a></span><strong style="box-sizing: border-box; font-weight: 700"><span style="box-sizing: border-box; font-size: 14px"><a href="https://lesmillsvirtualapp.freshdesk.com/en/support/solutions/articles/36000054280-optimizing-big-downloads" rel="noreferrer" style="box-sizing: border-box; background-color: transparent; color: rgb(44, 92, 197); text-decoration: none"></a></span></strong><span style="box-sizing: border-box; font-family: Helvetica, sans-serif"><strong style="box-sizing: border-box; font-weight: 700"><span style="box-sizing: border-box; font-size: 14px"><a href="https://lesmillsvirtualapp.freshdesk.com/en/support/solutions/articles/36000054280-optimizing-big-downloads" rel="noreferrer" style="box-sizing: border-box; background-color: transparent; color: rgb(44, 92, 197); text-decoration: none"></a></span></strong></span>
</div>
<div dir="ltr">I also attached guide on how to <span style='color: rgb(0, 0, 0); font-family: "Helvetica Neue", Helvetica, Arial, sans-serif; font-size: 13px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: left; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px;  text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial; display: inline !important; float: none' dir="ltr">
their iPad and <span style='color: rgb(0, 0, 0); font-family: "Helvetica Neue", Helvetica, Arial, sans-serif; font-size: 13px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: left; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px;  text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial; display: inline !important; float: none'>
Virtual</span>  APP</span>.</div>
<div dir="ltr">​<br>
</div>
<div dir="ltr">We will close this ticket for now. But feel free to contact if you need our support.</div>
<div dir="ltr">​</div>
<div dir="ltr">Kind regards,<br>
​​Olesia<br>
Customer Services<br>
Les Mills Virtual App<br>
<br>
Ticket: <a href="https://immersivesupport.lesmills.com/helpdesk/tickets/4257" rel="noreferrer">
https://immersivesupport.lesmills.com/helpdesk/tickets/4257</a>
</div>
<div class="freshdesk_quote">
<blockquote class="freshdesk_quote">On Thu, 28 Jan at 7:49 PM <span class="separator">
, Les Mills International &lt;[email-masked]&gt; wrote:
<div style="font-family:Helvetica Neue, Helvetica, Arial, sans-serif; font-size:13px">
<div dir="ltr">Hi Kathryn,</div>
<div dir="ltr">​<br>
</div>
<div dir="ltr">I've just noticed there are no studios added to the account either.  Please add these and once the Virtual email with the temp password is generated the login should be successful.</div>
<div dir="ltr">​</div>
<div dir="ltr">Thanks</div>
<div dir="ltr">​<br>
</div>
<div dir="ltr">Charlotte<br>
<br>
Ticket: <a href="https://immersivesupport.lesmills.com/helpdesk/tickets/4257" rel="noreferrer">
https://immersivesupport.lesmills.com/helpdesk/tickets/4257</a> </div>
<div dir="ltr">
<div>
<br>
</div>
</div>
<div class="freshdesk_quote">
<blockquote class="freshdesk_quote">On Thu, 28 Jan at 7:44 PM <span class="separator">
, Les Mills International &lt;[email-masked]&gt; wrote:
<div style="font-family:Helvetica Neue, Helvetica, Arial, sans-serif; font-size:13px">
<div dir="ltr">Hi Kathryn,</div>
<div dir="ltr">​<br>
</div>
<div dir="ltr">Sorry for the delay, for some reason there's no Virtual email under the account.  What are the details you're using to login to the Scheduler please?</div>
<div dir="ltr">​<br>
</div>
<div dir="ltr">Thanks</div>
<div dir="ltr">​</div>
<div dir="ltr">Charlotte<br>
<br>
Ticket: <a href="https://immersivesupport.lesmills.com/helpdesk/tickets/4257" rel="noreferrer">
https://immersivesupport.lesmills.com/helpdesk/tickets/4257</a> </div>
<div dir="ltr">
<div>
<br>
</div>
</div>
<div class="freshdesk_quote">
<blockquote class="freshdesk_quote">On Thu, 28 Jan at 5:28 PM <span class="separator">
, Kathryn Tighe &lt;[email-masked]&gt; wrote:
<div style="font-family: Calibri, Arial, Helvetica, sans-serif; font-size: 11pt; color: rgb(0, 0, 0); background-color: rgb(255, 255, 255)">
Hi LMI, we have yet to hear back about the below and the club has an IMT scheduled for this weekend. Please could you have a look into why they are getting this error message?</div>
<div>
<div style="font-family: Calibri, Arial, Helvetica, sans-serif; font-size: 11pt; color: rgb(0, 0, 0)">
<br>
</div>
<div id="Signature">
<div>
<div></div>
<div></div>
<div></div>
<div></div>
<div></div>
<div></div>
<div></div>
<div></div>
<div></div>
<div></div>
<div></div>
<div></div>
<div></div>
<div></div>
<div></div>
<div></div>
<div></div>
<div></div>
<div></div>
<div></div>
<div></div>
<div></div>
<div></div>
<div></div>
<div id="divtagdefaultwrapper" dir="ltr" style="">
<font style='color: rgb(0, 0, 0); font-family: wf_segoe-ui_normal, "Segoe UI", "Segoe WP", Tahoma, Arial, sans-serif, EmojiFont, "Apple Color Emoji", "Segoe UI Emoji", NotoColorEmoji, "Segoe UI Symbol", "Android Emoji", EmojiSymbols; font-size: 15px'><font color="black" style=""><font><span style="font-size:13.3333px">Kind
 regards,</span></font></font></font><span style='font-family: wf_segoe-ui_normal, "Segoe UI", "Segoe WP", Tahoma, Arial, sans-serif, EmojiFont, "Apple Color Emoji", "Segoe UI Emoji", NotoColorEmoji, "Segoe UI Symbol", "Android Emoji", EmojiSymbols; font-size: 15px; color: rgb(33, 33, 33)'></span><span style='font-family:wf_segoe-ui_normal,"Segoe UI","Segoe WP",Tahoma,Arial,sans-serif,EmojiFont,"Apple Color Emoji","Segoe UI Emoji",NotoColorEmoji,"Segoe UI Symbol","Android Emoji",EmojiSymbols; font-size:15px'></span><span style='font-family:wf_segoe-ui_normal,"Segoe UI","Segoe WP",Tahoma,Arial,sans-serif,EmojiFont,"Apple Color Emoji","Segoe UI Emoji",NotoColorEmoji,"Segoe UI Symbol","Android Emoji",EmojiSymbols; font-size:15px'></span>
<div style="">
<font color="black" style=""><font color="black" style=""><font><font color="#212121" style=""><span style="font-size:10pt; font-size:10pt"></span></font></font></font></font>
<div style="margin-top:14pt; margin-bottom:14pt">
<font color="black" style=""><font color="black" style=""><font style="">
<div style="color: rgb(33, 33, 33); font-family: verdana, helvetica, sans-serif, serif, EmojiFont">
<span id="ms-rterangepaste-start" style="font-size:13.3333px"></span><font style=""><font color="black" style=""><font style="">
<div style="color: rgb(33, 33, 33); font-family: verdana, helvetica, sans-serif, serif, EmojiFont">
<font style="text-align: start; background-color: rgb(255, 255, 255)"><font color="black" style=""><font style="">
<div style="font-size:13.3333px; margin:0px; font-family:verdana,helvetica,sans-serif,serif,EmojiFont">
<strong style="font-family:arial,helvetica,sans-serif; widows:1"><span style="margin:0px; font-size:8pt; font-family:arial,helvetica,sans-serif,serif,EmojiFont">Kathryn Tighe </span></strong><span style="margin: 0px; font-size: 7.5pt; color: gray; widows: 1"><span style="margin:0px; font-size:8pt">|<b> Business
 Partnership Manager QLD &amp; TAS</b></span><br>
<span style="margin:0px; font-size:8pt">Les Mills Asia Pacific | [email-masked]</span></span><span style="margin:0px; font-size:7.5pt; widows:1"><br>
</span><span style="margin: 0px; font-size: 8pt; color: gray; widows: 1">PO Box 3998 Manuka ACT 2603 AUSTRALIA</span><span style="margin:0px; font-size:7.5pt; widows:1"><br>
</span><span style="margin: 0px; font-size: 7.5pt; color: gray; widows: 1"><span style="margin:0px; font-size:8pt">L: 02 6215 8121 | M: 0432 220 792 | </span><span style="margin: 0px; color: rgb(0, 90, 149)"><span style="margin:0px"><span style="margin:0px"><span style="margin: 0px; color: blue"><span style="margin: 0px; font-size: 8pt; color: rgb(226, 197, 1)"><a href="http://www.lesmills.com.au/" target="_blank" rel="noreferrer" style="margin: 0px; color: rgb(0, 90, 149)"><span style="margin: 0px; color: rgb(0, 0, 0)">www.lesmills.com.au</span></a>  </span></span></span></span></span></span>
</div>
<div style="font-size:13.3333px; margin:0px; font-family:verdana,helvetica,sans-serif,serif,EmojiFont">
<span style="margin: 0px; font-size: 7.5pt; color: gray; widows: 1"><span style="margin: 0px; color: rgb(0, 90, 149)"><span style="margin:0px"><span style="margin:0px"><span style="margin: 0px; color: blue"><span style="margin: 0px; font-size: 8pt; color: rgb(226, 197, 1)"><br>
</span></span></span></span></span></span>
</div>
<div style="font-size:13.3333px; margin:0px; font-family:verdana,helvetica,sans-serif,serif,EmojiFont">
<span style="margin: 0px; font-size: 7.5pt; color: gray; widows: 1"><span style="margin: 0px; color: rgb(0, 90, 149)"><span style="margin:0px"><span style="margin:0px"><span style="margin: 0px; color: blue"><span style="margin: 0px; font-size: 8pt; color: rgb(226, 197, 1)"><u style=""><font color="#000000" style="font-family: Arial, Helvetica, sans-serif, serif, EmojiFont; font-size: 16px; widows: 2; color: rgb(0, 0, 0); background-color: rgb(255, 255, 255)"><span style="background-color: rgb(255, 255, 0)">Get
 your 2021 Workshop Calendar</span><span style="background-color: rgb(255, 255, 0)"> </span></font><font color="#0c64c0" style="font-family: Arial, Helvetica, sans-serif, serif, EmojiFont; font-size: 16px; widows: 2; background-color: rgb(255, 255, 255)"><a href="https://www.lesmills.com.au/calendar/AUS-2021" target="_blank" rel="noreferrer" title="https://www.lesmills.com.au/calendar/AUS-2021" style="margin:0px"><span style="background-color: rgb(255, 255, 0); color: rgb(12, 100, 192)"><b>here!</b></span></a></font></u><br>
</span></span></span></span></span></span>
</div>
<div style="font-size:13.3333px; margin:0px; font-family:verdana,helvetica,sans-serif,serif,EmojiFont">
<span style="margin: 0px; font-size: 7.5pt; color: gray; widows: 1"><span style="margin: 0px; color: rgb(0, 90, 149)"><span style="margin:0px"><span style="margin:0px"><span style="margin: 0px; color: blue"><span style="margin: 0px; font-size: 8pt; color: rgb(226, 197, 1)"><br>
</span></span></span></span></span></span>
</div>
<div style="font-size:13.3333px; margin:0px; font-family:verdana,helvetica,sans-serif,serif,EmojiFont">
<span style="margin: 0px; font-size: 7.5pt; color: gray; widows: 1"><span style="margin: 0px; color: rgb(0, 90, 149)"><span style="margin:0px"><span style="margin:0px"><span style="margin: 0px; color: blue"><span style="margin: 0px; font-size: 8pt; color: rgb(226, 197, 1)">
<div style="margin: 0px; font-size: 12pt; font-family: Calibri, Helvetica, sans-serif; color: rgb(0, 0, 0); widows: 2; background-color: rgb(255, 255, 255)">
<b style='font-family: "Segoe UI", "Segoe UI Web", Arial, Verdana, sans-serif, serif, EmojiFont; font-size: 12px; background-color: rgb(255, 255, 255)'>
<div style='margin:0px; font-family:"Segoe UI",sans-serif; box-sizing:border-box'>
<span style="margin:0px; font-size:10pt">
<div style='margin:0px; font-size:14px; font-family:"Segoe UI",system-ui,"Apple Color Emoji","Segoe UI Emoji",sans-serif; box-sizing:border-box'>
<span style="margin:0px; font-size:11pt; font-family:Calibri,Helvetica,sans-serif">
<div style="margin:0px"><b style='background-color: rgb(255, 255, 255); font-family: "Segoe UI", "Segoe UI Web", Arial, Verdana, sans-serif, serif, EmojiFont; font-size: 12px'><span style='margin:0px; font-size:10.5pt; line-height:17px; font-family:"Segoe UI","Segoe UI_MSFontService",sans-serif,serif,EmojiFont'><b style='background-color: rgb(255, 255, 255); font-size: 12px; font-family: "Segoe UI", "Segoe UI Web", Arial, Verdana, sans-serif, serif, EmojiFont'>
<div style="margin: 0px; font-weight: 400; font-size: 12pt; font-family: Calibri, Helvetica, sans-serif, serif, EmojiFont; background-color: white">
<div style="margin: 0px; font-size: 12pt; background-color: rgb(255, 255, 255)"><b style='font-family: "Segoe UI", "Segoe UI Web", Arial, Verdana, sans-serif, serif, EmojiFont; font-size: 12px; background-color: rgb(255, 255, 255)'>
<div style='margin:0px; font-family:"Segoe UI",sans-serif,serif,EmojiFont; box-sizing:border-box'>
<span style="margin:0px; font-size:10pt">
<div style='margin:0px; font-size:14px; font-family:"Segoe UI",system-ui,"Apple Color Emoji","Segoe UI Emoji",sans-serif,serif,EmojiFont; box-sizing:border-box'>
<span style="margin:0px; font-size:11pt; font-family:Calibri,Helvetica,sans-serif,serif,EmojiFont">
<div style="margin:0px">
<div style="margin:0px 0cm 10.6667px; line-height:15.6933px; font-family:Calibri,sans-serif,serif,EmojiFont">
<img class="EmojiInsert" style="max-width:100%" src="https://attachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MzYwODM5NDU3ODAsImRvbWFpbiI6Imxlc21pbGxzdmlydHVhbGFwcC5mcmVzaGRlc2suY29tIiwiYWNjb3VudF9pZCI6ODU5Mzg3fQ.YWqmy323ND8Q8dD8IOigQ8gPLJc3zv69zkvPT0ejz_o"><br>
</div>
</div>
</span>
</div>
</span>
</div>
</b></div>
</div>
</b></span></b></div>
</span>
</div>
</span>
</div>
</b>
</div>
<div style="margin: 0px; font-size: 12pt; font-family: Calibri, Helvetica, sans-serif; color: rgb(0, 0, 0); widows: 2; background-color: rgb(255, 255, 255)">
<span style="color: rgb(0, 0, 0); font-family: Calibri, Arial, Helvetica, sans-serif, serif, EmojiFont; font-size: 8pt">The contents of this email and its attachments are confidential and privileged. Any unauthorised use of the contents or trademarks is expressly
 prohibited. If you receive this email in error, please contact us, then delete the email and any attachments.</span><br>
</div>
</span></span></span></span></span></span>
</div>
</font></font></font>
</div>
</font></font></font>
</div>
</font></font></font><font color="black" style=""><font color="black" style=""><font><span style="color: rgb(127, 127, 127); font-family: Arial, Helvetica, sans-serif, serif, EmojiFont; font-size: x-small; background-color: rgb(253, 253, 253)"></span></font></font></font>
</div>
<font color="black" style=""><font color="black" style=""><font></font></font></font>
</div>
</div>
</div>
</div>
</div>
<div>
<div id="appendonsend"></div>
<hr style="display:inline-block; width:98%">
<div id="divRplyFwdMsg" dir="ltr"><font color="#000000" style="font-size: 11pt"><b></b></font></div>
</div>
<div class="freshdesk_quote">
<blockquote class="freshdesk_quote">
<div>From: Nikki &lt;[email-masked]&gt;<br>
<b>Sent:</b> Thursday, 28 January 2021 3:18 PM<br>
<b>To:</b> Jasmine Bourchier &lt;[email-masked]&gt;<br>
<b>Cc:</b> Les Mills International &lt;[email-masked]&gt;; Dominic Chin &lt;[email-masked]&gt;; Kathryn Tighe &lt;[email-masked]&gt;; Ben Cooper &lt;[email-masked]&gt;<br>
<b>Subject:</b> Re: Error logging into LM APP scheduler and ipad </div>
<div> </div>
<div dir="auto">Hey Jasmine
<div>
<br>
</div>
<div>Still getting this. </div>
<div>
<br>
</div>
<div>
<img style="max-width: 100%; height: auto" src="https://attachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MzYwODM5NDU3NzksImRvbWFpbiI6Imxlc21pbGxzdmlydHVhbGFwcC5mcmVzaGRlc2suY29tIiwiYWNjb3VudF9pZCI6ODU5Mzg3fQ.HYJrMuNcDNgsJhwM4THLUnAuTv29hyB2tT0_x9nwhdg"><br>
</div>
<div>
<br>
<br>
<div dir="ltr">Sent from my iPhone</div>
<div dir="ltr">
<br>
<blockquote>On 28 Jan 2021, at 8:13 am, Jasmine Bourchier &lt;[email-masked]&gt; wrote:<br>
<br>
</blockquote>
</div>
<blockquote>
<div dir="ltr">
<div style="font-family: Arial, Helvetica, sans-serif; font-size: 10pt; color: rgb(0, 0, 0); background-color: rgb(255, 255, 255)">
Hi Team,</div>
<div style="font-family: Arial, Helvetica, sans-serif; font-size: 10pt; color: rgb(0, 0, 0); background-color: rgb(255, 255, 255)">
<br>
</div>
<div style="font-family: Arial, Helvetica, sans-serif; font-size: 10pt; color: rgb(0, 0, 0); background-color: rgb(255, 255, 255)">
Hoping you can help us urgently as the club needs their system operation by this weekend.</div>
<div style="font-family: Arial, Helvetica, sans-serif; font-size: 10pt; color: rgb(0, 0, 0); background-color: rgb(255, 255, 255)">
<br>
</div>
<div style="font-family: Arial, Helvetica, sans-serif; font-size: 10pt; color: rgb(0, 0, 0); background-color: rgb(255, 255, 255)">
It's nearly been 24 hours since our IT team member performed a salesforce sync with LMI. We are still having issues logging into the iPad and to the scheduler. See screenshots below of the error messages.</div>
<div style="font-family: Arial, Helvetica, sans-serif; font-size: 10pt; color: rgb(0, 0, 0); background-color: rgb(255, 255, 255)">
<br>
</div>
<div style="font-family: Arial, Helvetica, sans-serif; font-size: 10pt; color: rgb(0, 0, 0); background-color: rgb(255, 255, 255)">
I have not seen this particular error message before.</div>
<div style="font-family: Arial, Helvetica, sans-serif; font-size: 10pt; color: rgb(0, 0, 0); background-color: rgb(255, 255, 255)">
<br>
</div>
<div style="font-family: Arial, Helvetica, sans-serif; font-size: 10pt; color: rgb(0, 0, 0); background-color: rgb(255, 255, 255)">
Can you please explain why and help resolve it?</div>
<div style="font-family: Arial, Helvetica, sans-serif; font-size: 10pt; color: rgb(0, 0, 0); background-color: rgb(255, 255, 255)">
<br>
</div>
<div>
<div id="x_appendonsend"></div>
<hr style="display:inline-block; width:98%">
<div id="x_divRplyFwdMsg" dir="ltr">
<font color="#000000" style="font-size: 11pt"><b>From:</b> Jasmine Bourchier &lt;[email-masked]&gt;<br>
<b>Sent:</b> Thursday, 28 January 2021 8:49 AM<br>
<b>To:</b> Dominic Chin &lt;[email-masked]&gt;<br>
<b>Subject:</b> Re: Error</font>
<div> </div>
</div>
<div dir="ltr">
<div style="font-family: Arial, Helvetica, sans-serif; font-size: 10pt; color: rgb(0, 0, 0); background-color: rgb(255, 255, 255)">
Hi Dom,</div>
<div style="font-family: Arial, Helvetica, sans-serif; font-size: 10pt; color: rgb(0, 0, 0); background-color: rgb(255, 255, 255)">
<br>
</div>
<div style="font-family: Arial, Helvetica, sans-serif; font-size: 10pt; color: rgb(0, 0, 0); background-color: rgb(255, 255, 255)">
Unfortunately, we still cannot log in. It has nearly been 24hrs. Do you know what else it could be?</div>
<div style="font-family: Arial, Helvetica, sans-serif; font-size: 10pt; color: rgb(0, 0, 0); background-color: rgb(255, 255, 255)">
<br>
</div>
<div style="font-family: Arial, Helvetica, sans-serif; font-size: 10pt; color: rgb(0, 0, 0); background-color: rgb(255, 255, 255)">
<div>&lt;image.png&gt;</div>
<br>
</div>
<div>
<div style="font-family: Arial, Helvetica, sans-serif; font-size: 10pt; color: rgb(0, 0, 0)">
<br>
</div>
<div id="x_x_Signature">
<div>
<div></div>
<div style="font-family: Arial, Helvetica, sans-serif; font-size: 10pt; color: rgb(0, 0, 0)">
</div>
<div></div>
<div></div>
<div></div>
<div></div>
<div></div>
<div></div>
<div></div>
<div></div>
<div></div>
<div></div>
<div></div>
<div></div>
<div></div>
<div></div>
<div></div>
<div></div>
<div></div>
<div></div>
<div id="x_x_divtagdefaultwrapper" dir="ltr" style="font-size: 10pt; font-family: Arial, Helvetica, sans-serif; color: rgb(0, 0, 0)">
<div></div>
<div id="x_x_divtagdefaultwrapper" dir="ltr" style="font-size: 10pt; font-family: Arial, Helvetica, sans-serif; color: rgb(0, 0, 0)">
<div id="x_x_divtagdefaultwrapper" dir="ltr" style="color: rgb(0, 0, 0)">
<div class="x_x_x_MsoNormal" style="margin-top:0px; margin-bottom:0px; margin-top:0px; margin-bottom:0px; margin-top:0px; margin-bottom:0px">
<br>
</div>
<div class="x_x_x_MsoNormal" style="margin-top:0px; margin-bottom:0px; margin-top:0px; margin-bottom:0px; margin-top:0px; margin-bottom:0px">
<span style="font-size:10pt">​</span><span style="font-size:8pt"><br>
</span>
</div>
<div class="x_x_x_MsoNormal" style="margin-top:0px; margin-bottom:0px; margin-top:0px; margin-bottom:0px; margin-top:0px; margin-bottom:0px">
<b style="font-family:arial,helvetica,sans-serif"><span style="font-size:7.5pt; font-family:arial,sans-serif,serif,EmojiFont">Kind Regards,</span></b><br>
</div>
<div class="x_x_x_MsoNormal" style="margin-top:0px; margin-bottom:0px; margin-top:0px; margin-bottom:0px; margin-top:0px; margin-bottom:0px; font-family:arial,helvetica,sans-serif; font-size:13.3333px">
<b><span style="font-size:7.5pt; font-family:arial,sans-serif,serif,EmojiFont"><br>
</span></b>
</div>
<div class="x_x_x_MsoNormal" style="margin-top:0px; margin-bottom:0px; margin-top:0px; margin-bottom:0px; margin-top:0px; margin-bottom:0px; font-family:arial,helvetica,sans-serif; font-size:13.3333px">
<b><span style="font-size:7.5pt; font-family:arial,sans-serif,serif,EmojiFont">Jasmine Bourchier </span></b><span style="font-size: 7.5pt; font-family: arial, sans-serif, serif, EmojiFont; color: gray">| National Launch Coach</span><span style="font-size:7.5pt; font-family:arial,sans-serif,serif,EmojiFont"></span>
</div>
<div class="x_x_x_MsoNormal" style="margin-top:0px; margin-bottom:0px; margin-top:0px; margin-bottom:0px; margin-top:0px; margin-bottom:0px; font-family:arial,helvetica,sans-serif; font-size:13.3333px">
<span style="font-size: 7.5pt; font-family: arial, sans-serif, serif, EmojiFont; color: gray">Les Mills Asia Pacific | <span class="x_x_x_Object" id="x_x_x_OBJ_PREFIX_DWT687_ZmEmailObjectHandler" style="color: rgb(0, 90, 149)"><span class="x_x_x_Object" id="x_x_x_OBJ_PREFIX_DWT690_ZmEmailObjectHandler"><a href="mailto:[email-masked]" target="_blank" rel="noreferrer" title="[email-masked]" id="LPNoLP" style="color: rgb(0, 90, 149)"><span class="x_x_x_Object" id="x_x_x_OBJ_PREFIX_DWT11767_com_zimbra_email"><span class="x_x_x_Object" id="x_x_x_OBJ_PREFIX_DWT3871_com_zimbra_email">[email-masked]</span></span></a></span></span></span><span style="font-size:7.5pt; font-family:arial,sans-serif,serif,EmojiFont"><br>
</span>
</div>
<div class="x_x_x_MsoNormal" style="margin-top:0px; margin-bottom:0px; margin-top:0px; margin-bottom:0px; margin-top:0px; margin-bottom:0px; font-family:arial,helvetica,sans-serif; font-size:13.3333px">
<span style="font-size: 7.5pt; font-family: arial, sans-serif, serif, EmojiFont; color: gray">PO Box 3998 Manuka ACT 2603 AUSTRALIA</span>
</div>
<div class="x_x_x_MsoNormal" style="margin-top:0px; margin-bottom:0px; margin-top:0px; margin-bottom:0px; margin-top:0px; margin-bottom:0px; font-family:arial,helvetica,sans-serif; font-size:13.3333px">
<span style="font-size: 7.5pt; font-family: arial, sans-serif, serif, EmojiFont; color: gray">tel +61 2 6215 8120 | fax +612 6282 0563 | <span class="x_x_x_Object" id="x_x_x_OBJ_PREFIX_DWT5598_com_zimbra_url" style="color: rgb(0, 90, 149)"><span style="color: blue"><span class="x_x_x_Object" id="x_x_x_OBJ_PREFIX_DWT688_com_zimbra_url" style="color: rgb(0, 90, 149)"><span class="x_x_x_Object" id="x_x_x_OBJ_PREFIX_DWT691_com_zimbra_url"><a href="http://www.lesmills.com.au/" target="_blank" rel="noreferrer" id="LPNoLP" title="http://www.lesmills.com.au/
Ctrl+Click or tap to follow the link" style="color: rgb(0, 90, 149)">www.lesmills.com.au</a></span></span></span></span></span>
</div>
<div class="x_x_x_MsoNormal" style="margin-top:0px; margin-bottom:0px; margin-top:0px; margin-bottom:0px; margin-top:0px; margin-bottom:0px; font-family:arial,helvetica,sans-serif; font-size:13.3333px">
<b style='color: windowtext; font-family: "Segoe UI", "Segoe UI Web", Arial, Verdana, sans-serif, serif, EmojiFont; font-size: 12px; font-style: inherit; font-variant-ligatures: inherit; font-variant-caps: inherit'><span lang="en-AU" style='font-size:10.5pt; font-family:"Segoe UI","Segoe UI_MSFontService",sans-serif,serif,EmojiFont; font-kerning:none; font-variant-ligatures:none!important'><span style="font-size:12pt; line-height:normal; font-family:Calibri,Helvetica,sans-serif,serif,EmojiFont">Grab
 your comprehensive guide to reopening </span></span><span lang="en-AU" style='font-size:10.5pt; font-family:"Segoe UI","Segoe UI_MSFontService",sans-serif,serif,EmojiFont; font-kerning:none; font-variant-ligatures:none!important'><span style="font-size:12pt; line-height:normal; font-family:Calibri,Helvetica,sans-serif,serif,EmojiFont">from</span></span><span lang="en-AU" style='font-size:10.5pt; font-family:"Segoe UI","Segoe UI_MSFontService",sans-serif,serif,EmojiFont; font-kerning:none; font-variant-ligatures:none!important'><span style="font-size:12pt; line-height:normal; font-family:Calibri,Helvetica,sans-serif,serif,EmojiFont"> </span><span style="font-size:12pt; line-height:normal; font-family:Calibri,Helvetica,sans-serif,serif,EmojiFont">our
 online Re-Set Hub</span></span><span lang="en-AU" style='font-size:10.5pt; font-family:"Segoe UI","Segoe UI_MSFontService",sans-serif,serif,EmojiFont; font-kerning:none; font-variant-ligatures:none!important'><span style="font-size:12pt; line-height:normal; font-family:Calibri,Helvetica,sans-serif,serif,EmojiFont"> </span></span><span lang="en-AU" style='font-size:10.5pt; font-family:"Segoe UI","Segoe UI_MSFontService",sans-serif,serif,EmojiFont; font-kerning:none; font-variant-ligatures:none!important'><span style="font-size:12pt; line-height:normal; font-family:Calibri,Helvetica,sans-serif,serif,EmojiFont">-</span><span style="font-size:12pt; line-height:normal; font-family:Calibri,Helvetica,sans-serif,serif,EmojiFont"> </span></span><span lang="en-AU" style='font-size: 10.5pt; font-family: "Segoe UI", "Segoe UI_MSFontService", sans-serif, serif, EmojiFont; text-decoration-line: underline; font-kerning: none; color: blue; font-variant-ligatures: none !important'><span style="font-size:12pt; line-height:normal; font-family:Calibri,Helvetica,sans-serif,serif,EmojiFont"><a href="https://www.lesmills.com.au/clubs/reset-your-club" target="_blank" rel="noreferrer" title="https://www.lesmills.com.au/clubs/reset-your-club">click
 here</a></span></span><span lang="en-AU" style='font-size:10.5pt; font-family:"Segoe UI","Segoe UI_MSFontService",sans-serif,serif,EmojiFont; font-kerning:none; font-variant-ligatures:none!important'><span style="font-size:12pt; line-height:normal; font-family:Calibri,Helvetica,sans-serif,serif,EmojiFont"> </span><span style="font-size:12pt; line-height:normal; font-family:Calibri,Helvetica,sans-serif,serif,EmojiFont">to
 download.</span></span></b> </div>
<div class="x_x_x_MsoNormal" style="margin-top:0px; margin-bottom:0px; margin-top:0px; margin-bottom:0px; font-family:arial,helvetica,sans-serif; font-size:13.3333px">
<b style='text-align: start; background-color: rgb(255, 255, 255); font-family: "Segoe UI", "Segoe UI Web", Arial, Verdana, sans-serif, serif, EmojiFont; font-size: 12px'><span style='margin:0px; font-size:10.5pt; line-height:17px; font-family:"Segoe UI","Segoe UI_MSFontService",sans-serif,serif,EmojiFont'><b style='background-color: rgb(255, 255, 255); font-size: 12px; font-family: "Segoe UI", "Segoe UI Web", Arial, Verdana, sans-serif, serif, EmojiFont'>
<div style="margin: 0px; font-size: 12pt; font-family: Calibri, Helvetica, sans-serif, serif, EmojiFont; background-color: white">
<div>&lt;Outlook-s1vy5as0.jpg&gt;</div>
<br>
</div>
</b></span></b>
</div>
<div style='margin: 0px 0cm 0.000133333px; font-size: 16px; font-weight: 400; text-align: start; background-color: rgb(255, 255, 255); font-family: Calibri, Arial, Helvetica, sans-serif, EmojiFont, "Apple Color Emoji", "Segoe UI Emoji", NotoColorEmoji, "Segoe UI Symbol", "Android Emoji", EmojiSymbols, EmojiFont, "Apple Color Emoji", "Segoe UI Emoji", NotoColorEmoji, "Segoe UI Symbol", "Android Emoji", EmojiSymbols, EmojiFont, "Apple Color Emoji", "Segoe UI Emoji", NotoColorEmoji, "Segoe UI Symbol", "Android Emoji", EmojiSymbols, EmojiFont, "Apple Color Emoji", "Segoe UI Emoji", NotoColorEmoji, "Segoe UI Symbol", "Android Emoji", EmojiSymbols'>
<div style='margin-top: 0px; margin-bottom: 0px; color: black; font-family: Calibri, Helvetica, sans-serif, EmojiFont, "Apple Color Emoji", "Segoe UI Emoji", NotoColorEmoji, "Segoe UI Symbol", "Android Emoji", EmojiSymbols; font-size: 12pt; background-color: white'>
<span style="color: rgb(0, 0, 0); font-family: Calibri, Arial, Helvetica, sans-serif, serif, EmojiFont; font-size: 8pt; text-align: left; background-color: rgb(255, 255, 255); display: inline !important">The contents of this email and its attachments are confidential
 and privileged. Any unauthorised use of the contents or trademarks is expressly prohibited. If you receive this email in error, please contact us, then delete the email and any attachments.</span><span style="color: rgb(127, 127, 127); font-family: Arial, Helvetica, sans-serif, serif, EmojiFont; font-size: x-small; background-color: rgb(253, 253, 253)"></span><br>
</div>
</div>
<div style='margin-top:0px; margin-bottom:0px; margin-top:0px; margin-bottom:0px; margin-top:0px; margin-bottom:0px; font-family:Calibri,Arial,Helvetica,sans-serif,EmojiFont,"Apple Color Emoji","Segoe UI Emoji",NotoColorEmoji,"Segoe UI Symbol","Android Emoji",EmojiSymbols,EmojiFont,"Apple Color Emoji","Segoe UI Emoji",NotoColorEmoji,"Segoe UI Symbol","Android Emoji",EmojiSymbols; font-size:12pt'>
</div>
</div>
</div>
</div>
</div>
</div>
</div>
<div>
<div id="x_x_appendonsend"></div>
<div style="font-family: Arial, Helvetica, sans-serif; font-size: 10pt; color: rgb(0, 0, 0)">
<br>
</div>
<hr style="display:inline-block; width:98%">
<div id="x_x_divRplyFwdMsg" dir="ltr">
<font color="#000000" style="font-size: 11pt"><b>From:</b> Dominic Chin &lt;[email-masked]&gt;<br>
<b>Sent:</b> Wednesday, 27 January 2021 4:37 PM<br>
<b>To:</b> Jasmine Bourchier &lt;[email-masked]&gt;<br>
<b>Subject:</b> Re: Error</font>
<div> </div>
</div>
<div dir="ltr">
<div style="font-family: Calibri, Arial, Helvetica, sans-serif; font-size: 12pt; color: rgb(0, 0, 0); background-color: rgb(255, 255, 255)">
Hi,<br>
</div>
<div style="font-family: Calibri, Arial, Helvetica, sans-serif; font-size: 12pt; color: rgb(0, 0, 0); background-color: rgb(255, 255, 255)">
Our system have synced this to LMI this morning 10:09. This is what look like at LMI side:<br>
</div>
<div style="font-family: Calibri, Arial, Helvetica, sans-serif; font-size: 12pt; color: rgb(0, 0, 0); background-color: rgb(255, 255, 255)">
<br>
</div>
<div style="font-family: Calibri, Arial, Helvetica, sans-serif; font-size: 12pt; color: rgb(0, 0, 0); background-color: rgb(255, 255, 255)">
<div style='color: rgb(0, 0, 0); background-color: rgb(255, 255, 254); font-family: Consolas, "Courier New", monospace; font-weight: normal; font-size: 12px; line-height: 18px'>
<span><span>{</span></span>
<div>
<span>    </span><span style="color: rgb(163, 21, 21)">"message"</span><span>: </span><span style="color: rgb(4, 81, 165)">"SUCCESS"</span><span>,</span>
</div>
<div>
<span>    </span><span style="color: rgb(163, 21, 21)">"errorCode"</span><span>: </span><span style="color: rgb(4, 81, 165)">"0"</span><span>,</span>
</div>
<div>
<span>    </span><span style="color: rgb(163, 21, 21)">"club"</span><span>: {</span>
</div>
<div>
<span>        </span><span style="color: rgb(163, 21, 21)">"username"</span><span>: </span><span style="color: rgb(4, 81, 165)">"[email-masked]"</span><span>,</span>
</div>
<div>
<span>        </span><span style="color: rgb(163, 21, 21)">"studios"</span><span>: </span><span style="color: rgb(4, 81, 165)">"0"</span><span>,</span>
</div>
<div>
<span>        </span><span style="color: rgb(163, 21, 21)">"street"</span><span>: </span><span style="color: rgb(4, 81, 165)">"751 Beams Road"</span><span>,</span>
</div>
<div>
<span>        </span><span style="color: rgb(163, 21, 21)">"state"</span><span>: </span><span style="color: rgb(4, 81, 165)">"QLD"</span><span>,</span>
</div>
<div>
<span>        </span><span style="color: rgb(163, 21, 21)">"sfClubID"</span><span>: </span><span style="color: rgb(4, 81, 165)">"0012L00000vpO4uQAE"</span><span>,</span>
</div>
<div>
<span>        </span><span style="color: rgb(163, 21, 21)">"programList"</span><span>: [</span>
</div>
<div><span>            {</span></div>
<div>
<span>                </span><span style="color: rgb(163, 21, 21)">"programType"</span><span>: </span><span style="color: rgb(4, 81, 165)">"Live"</span><span>,</span>
</div>
<div>
<span>                </span><span style="color: rgb(163, 21, 21)">"programName"</span><span>: </span><span style="color: rgb(4, 81, 165)">"BODYCOMBAT"</span>
</div>
<div><span>            },</span></div>
<div><span>            {</span></div>
<div>
<span>                </span><span style="color: rgb(163, 21, 21)">"programType"</span><span>: </span><span style="color: rgb(4, 81, 165)">"Live"</span><span>,</span>
</div>
<div>
<span>                </span><span style="color: rgb(163, 21, 21)">"programName"</span><span>: </span><span style="color: rgb(4, 81, 165)">"SPRINT"</span>
</div>
<div><span>            },</span></div>
<div><span>            {</span></div>
<div>
<span>                </span><span style="color: rgb(163, 21, 21)">"programType"</span><span>: </span><span style="color: rgb(4, 81, 165)">"Live"</span><span>,</span>
</div>
<div>
<span>                </span><span style="color: rgb(163, 21, 21)">"programName"</span><span>: </span><span style="color: rgb(4, 81, 165)">"RPM"</span>
</div>
<div><span>            },</span></div>
<div><span>            {</span></div>
<div>
<span>                </span><span style="color: rgb(163, 21, 21)">"programType"</span><span>: </span><span style="color: rgb(4, 81, 165)">"Live"</span><span>,</span>
</div>
<div>
<span>                </span><span style="color: rgb(163, 21, 21)">"programName"</span><span>: </span><span style="color: rgb(4, 81, 165)">"BODYPUMP"</span>
</div>
<div><span>            },</span></div>
<div><span>            {</span></div>
<div>
<span>                </span><span style="color: rgb(163, 21, 21)">"programType"</span><span>: </span><span style="color: rgb(4, 81, 165)">"Live"</span><span>,</span>
</div>
<div>
<span>                </span><span style="color: rgb(163, 21, 21)">"programName"</span><span>: </span><span style="color: rgb(4, 81, 165)">"BODYBALANCE"</span>
</div>
<div><span>            },</span></div>
<div><span>            {</span></div>
<div>
<span>                </span><span style="color: rgb(163, 21, 21)">"programType"</span><span>: </span><span style="color: rgb(4, 81, 165)">"Virtual"</span><span>,</span>
</div>
<div>
<span>                </span><span style="color: rgb(163, 21, 21)">"programName"</span><span>: </span><span style="color: rgb(4, 81, 165)">"VIRTUAL 2.0 THE TRIP"</span>
</div>
<div><span>            },</span></div>
<div><span>            {</span></div>
<div>
<span>                </span><span style="color: rgb(163, 21, 21)">"programType"</span><span>: </span><span style="color: rgb(4, 81, 165)">"Virtual"</span><span>,</span>
</div>
<div>
<span>                </span><span style="color: rgb(163, 21, 21)">"programName"</span><span>: </span><span style="color: rgb(4, 81, 165)">"VIRTUAL 2.0 THE TRIP LIVE"</span>
</div>
<div><span>            },</span></div>
<div><span>            {</span></div>
<div>
<span>                </span><span style="color: rgb(163, 21, 21)">"programType"</span><span>: </span><span style="color: rgb(4, 81, 165)">"Live"</span><span>,</span>
</div>
<div>
<span>                </span><span style="color: rgb(163, 21, 21)">"programName"</span><span>: </span><span style="color: rgb(4, 81, 165)">"THE TRIP"</span>
</div>
<div><span>            },</span></div>
<div><span>            {</span></div>
<div>
<span>                </span><span style="color: rgb(163, 21, 21)">"programType"</span><span>: </span><span style="color: rgb(4, 81, 165)">"Live"</span><span>,</span>
</div>
<div>
<span>                </span><span style="color: rgb(163, 21, 21)">"programName"</span><span>: </span><span style="color: rgb(4, 81, 165)">"LES MILLS CORE"</span>
</div>
<div><span>            }</span></div>
<div><span>        ],</span></div>
<div>
<span>        </span><span style="color: rgb(163, 21, 21)">"postalCode"</span><span>: </span><span style="color: rgb(4, 81, 165)">"4034"</span><span>,</span>
</div>
<div>
<span>        </span><span style="color: rgb(163, 21, 21)">"phone"</span><span>: </span><span style="color: rgb(4, 81, 165)">"0732635233"</span><span>,</span>
</div>
<div>
<span>        </span><span style="color: rgb(163, 21, 21)">"pairingKey"</span><span>: </span><span style="color: rgb(4, 81, 165)">"e1e8d6b5-19ad-4765-c7d8-86a8e8df86da"</span><span>,</span>
</div>
<div>
<span>        </span><span style="color: rgb(163, 21, 21)">"longitude"</span><span>: </span><span style="color: rgb(4, 81, 165); font-weight: bold">null</span><span>,</span>
</div>
<div>
<span>        </span><span style="color: rgb(163, 21, 21)">"LMAP_ID"</span><span>: </span><span style="color: rgb(4, 81, 165)">"210117"</span><span>,</span>
</div>
<div>
<span>        </span><span style="color: rgb(163, 21, 21)">"latitude"</span><span>: </span><span style="color: rgb(4, 81, 165); font-weight: bold">null</span><span>,</span>
</div>
<div>
<span>        </span><span style="color: rgb(163, 21, 21)">"lastName"</span><span>: </span><span style="color: rgb(4, 81, 165)">"lmap_lastname"</span><span>,</span>
</div>
<div>
<span>        </span><span style="color: rgb(163, 21, 21)">"firstName"</span><span>: </span><span style="color: rgb(4, 81, 165)">"lmap_firstname"</span><span>,</span>
</div>
<div>
<span>        </span><span style="color: rgb(163, 21, 21)">"country"</span><span>: </span><span style="color: rgb(4, 81, 165)">"Australia"</span><span>,</span>
</div>
<div>
<span>        </span><span style="color: rgb(163, 21, 21)">"clubName"</span><span>: </span><span style="color: rgb(4, 81, 165)">"Club Coops"</span><span>,</span>
</div>
<div>
<span>        </span><span style="color: rgb(163, 21, 21)">"city"</span><span>: </span><span style="color: rgb(4, 81, 165)">"CARSELDINE"</span>
</div>
<div><span>    }</span></div>
<span><span>}</span></span> </div>
<br>
</div>
<div>
<div style="font-family: Calibri, Arial, Helvetica, sans-serif; font-size: 12pt; color: rgb(0, 0, 0)">
<br>
</div>
<div id="x_x_x_Signature">
<div>
<div></div>
<div></div>
<div></div>
<div id="x_x_x_divtagdefaultwrapper" dir="ltr" style="font-size: 12pt; font-family: Calibri, Helvetica, sans-serif; color: rgb(0, 0, 0)">
</div>
<div dir="ltr" style="font-size: 12pt; font-family: Calibri, Helvetica, sans-serif; color: rgb(0, 0, 0)">
<div style="margin-top:0px; margin-bottom:0px; margin-top:0px; margin-bottom:0px; margin-top:0px; margin-bottom:0px; margin-top:0px; margin-bottom:0px; margin-top:0; margin-bottom:0">
</div>
<div style="margin-top:0px; margin-bottom:0px; margin-top:0px; margin-bottom:0px; margin-top:0px; margin-bottom:0px; margin-top:0px; margin-bottom:0px; margin-top:0; margin-bottom:0">
<br>
</div>
<div style="font-family:verdana,helvetica,sans-serif,serif,EmojiFont; font-size:13.3333px">
<strong style="font-family:arial,helvetica,sans-serif; font-size:13.3333px; line-height:normal; widows:1"><span style="font-size:7.5pt; font-family:arial,helvetica,sans-serif,serif,EmojiFont">Dominic Chin
</span></strong><span style="line-height: normal; font-size: 7.5pt; color: gray">| Senior Software Engineer<br>
Les Mills Asia Pacific | [email-masked]</span><span style="line-height:normal; widows:1; font-size:7.5pt"><br>
</span><span style="line-height: normal; font-size: 7.5pt; color: gray">PO Box 3998 Manuka ACT 2603 AUSTRALIA</span><span style="line-height:normal; widows:1; font-size:7.5pt"><br>
</span><span style="line-height: normal; font-size: 7.5pt; color: gray">tel +61 2 6215 8158 | fax +612 6282 0563 | <span style="color: rgb(0, 90, 149)"><span class="x_x_x_x_x_x_x_Object" id="x_x_x_x_x_x_x_OBJ_PREFIX_DWT2157_com_zimbra_url"><span class="x_x_x_x_x_x_x_Object" id="x_x_x_x_x_x_x_OBJ_PREFIX_DWT2159_com_zimbra_url"><span style="color: blue"><a href="http://www.lesmills.com.au/" target="_blank" rel="noreferrer" id="LPNoLP" style="color: rgb(0, 90, 149)">www.lesmills.com.au</a><br>
</span></span></span></span></span>
</div>
<div style="font-family:verdana,helvetica,sans-serif,serif,EmojiFont; font-size:13.3333px">
<br>
<span style="line-height: normal; font-size: 7.5pt; color: gray"><span style="color: rgb(0, 90, 149)"><span class="x_x_x_x_x_x_x_Object" id="x_x_x_x_x_x_x_OBJ_PREFIX_DWT2157_com_zimbra_url"><span class="x_x_x_x_x_x_x_Object" id="x_x_x_x_x_x_x_OBJ_PREFIX_DWT2159_com_zimbra_url"><span style="color: blue"></span></span></span></span></span>
</div>
<div style="font-family:verdana,helvetica,sans-serif,serif,EmojiFont; font-size:13.3333px">
<span style="line-height: normal; font-size: 7.5pt; color: gray"><span style="color: rgb(0, 90, 149)"><span class="x_x_x_x_x_x_x_Object"><span class="x_x_x_x_x_x_x_Object">
<div>&lt;Outlook-yucxidy4.png&gt;</div>
<br>
</span></span></span></span>
</div>
<span id="x_x_x_ms-rterangepaste-start"></span><span id="x_x_x_ms-rterangepaste-end"></span><br>
<div style="margin-top:0px; margin-bottom:0px; margin-top:0px; margin-bottom:0px; margin-top:0px; margin-bottom:0px; margin-top:0px; margin-bottom:0px">
<span style="color: rgb(127, 127, 127); font-family: Arial, sans-serif, serif, EmojiFont; font-size: 8pt"><span style="font-size:11px"><span style="color: rgb(127, 127, 127); font-family: Arial, sans-serif, serif, EmojiFont; font-size: 10.6667px"><span style="font-family: Arial, Helvetica, sans-serif, serif, EmojiFont; font-size: x-small; background-color: rgb(253, 253, 253)"><span style="color: rgb(102, 102, 102); font-family: Arial, sans-serif, serif, EmojiFont; text-align: start; background-color: rgb(253, 253, 253); display: inline !important">The
 contents of this email and its attachments are confidential and privileged. Any unauthorised us of the contents or trademarks is expressly prohibited. If you receive this email in error, please contact us, then delete the email and any attachments. BODYPUMP®,
 BODYCOMBAT®, BODYBALANCE®, BODYSTEP®, BODYATTACK®, BODYJAM®, RPM™, BODYVIVE® 3.1, SH'BAM®, CXWORX®, LES MILLS GRIT™, LES MILLS™ Virtual, BORN TO MOVE®, SMARTBAR®, SMARTSTEP® and SMARTBAND® are all registered trademarks of Les Mills Asia Pacific.</span><span style="color: rgb(127, 127, 127); font-family: Arial, Helvetica, sans-serif, serif, EmojiFont; font-size: x-small; background-color: rgb(253, 253, 253)"></span></span><br>
</span></span></span>
</div>
<span class="x_x_x_PersonaPaneLauncher">
<div class="x_x_x__pe_d x_x_x__pe_92"></div>
</span><br>
<div style="margin-top:0px; margin-bottom:0px; margin-top:0px; margin-bottom:0px; margin-top:0px; margin-bottom:0px; margin-top:0px; margin-bottom:0px">
</div>
</div>
</div>
</div>
</div>
<div id="x_x_x_appendonsend"></div>
<hr style="display:inline-block; width:98%">
<div id="x_x_x_divRplyFwdMsg" dir="ltr">
<font color="#000000" style="font-size: 11pt"><b>From:</b> Jasmine Bourchier &lt;[email-masked]&gt;<br>
<b>Sent:</b> Wednesday, 27 January 2021 4:31 PM<br>
<b>To:</b> Nikki &lt;[email-masked]&gt;<br>
<b>Cc:</b> Kathryn Tighe &lt;[email-masked]&gt;; Dominic Chin &lt;[email-masked]&gt;<br>
<b>Subject:</b> Re: Error</font>
<div> </div>
</div>
<div dir="ltr">
<div style="font-family: Arial, Helvetica, sans-serif; font-size: 10pt; color: rgb(0, 0, 0); background-color: rgb(255, 255, 255)">
Hi Nikki, </div>
<div>
<div style="font-family: Arial, Helvetica, sans-serif; font-size: 10pt; color: rgb(0, 0, 0)">
<br>
</div>
<div id="x_x_x_x_Signature">
<div>
<div></div>
<div style="font-family: Arial, Helvetica, sans-serif; font-size: 10pt; color: rgb(0, 0, 0)">
</div>
<div></div>
<div></div>
<div></div>
<div></div>
<div></div>
<div></div>
<div></div>
<div></div>
<div></div>
<div></div>
<div></div>
<div></div>
<div></div>
<div></div>
<div></div>
<div></div>
<div></div>
<div></div>
<div id="x_x_x_x_divtagdefaultwrapper" dir="ltr" style="font-size: 10pt; font-family: Arial, Helvetica, sans-serif; color: rgb(0, 0, 0)">
<div></div>
<div id="x_x_x_x_divtagdefaultwrapper" dir="ltr" style="font-size: 10pt; font-family: Arial, Helvetica, sans-serif; color: rgb(0, 0, 0)">
<div id="x_x_x_x_divtagdefaultwrapper" dir="ltr" style="color: rgb(0, 0, 0)">
<div class="x_x_x_x_x_MsoNormal" style="margin-top:0px; margin-bottom:0px; margin-top:0px; margin-bottom:0px; margin-top:0px; margin-bottom:0px; margin-top:0px; margin-bottom:0px; margin-top:0px; margin-bottom:0px">
Thanks for the screenshot.</div>
<div class="x_x_x_x_x_MsoNormal" style="margin-top:0px; margin-bottom:0px; margin-top:0px; margin-bottom:0px; margin-top:0px; margin-bottom:0px; margin-top:0px; margin-bottom:0px; margin-top:0px; margin-bottom:0px">
<br>
</div>
<div class="x_x_x_x_x_MsoNormal" style="margin-top:0px; margin-bottom:0px; margin-top:0px; margin-bottom:0px; margin-top:0px; margin-bottom:0px; margin-top:0px; margin-bottom:0px; margin-top:0px; margin-bottom:0px">
The resync can take 24hrs from when it was performed by our IT team. Therefore, it should be resolved by tomorrow mid-morning at the latest.</div>
<div class="x_x_x_x_x_MsoNormal" style="margin-top:0px; margin-bottom:0px; margin-top:0px; margin-bottom:0px; margin-top:0px; margin-bottom:0px; margin-top:0px; margin-bottom:0px; margin-top:0px; margin-bottom:0px">
<br>
</div>
<div class="x_x_x_x_x_MsoNormal" style="margin-top:0px; margin-bottom:0px; margin-top:0px; margin-bottom:0px; margin-top:0px; margin-bottom:0px; margin-top:0px; margin-bottom:0px; margin-top:0px; margin-bottom:0px">
I have been trying to log in to your account all day and it's still coming up with the same error message, therefore it still needs a little longer.</div>
<div class="x_x_x_x_x_MsoNormal" style="margin-top:0px; margin-bottom:0px; margin-top:0px; margin-bottom:0px; margin-top:0px; margin-bottom:0px; margin-top:0px; margin-bottom:0px; margin-top:0px; margin-bottom:0px">
<span style="font-size:10pt">​</span><span style="font-size:8pt"><br>
</span>
</div>
<div class="x_x_x_x_x_MsoNormal" style="margin-top:0px; margin-bottom:0px; margin-top:0px; margin-bottom:0px; margin-top:0px; margin-bottom:0px; margin-top:0px; margin-bottom:0px; margin-top:0px; margin-bottom:0px">
<b style="font-family:arial,helvetica,sans-serif"><span style="font-size:7.5pt; font-family:arial,sans-serif,serif,EmojiFont">Kind Regards,</span></b><br>
</div>
<div class="x_x_x_x_x_MsoNormal" style="margin-top:0px; margin-bottom:0px; margin-top:0px; margin-bottom:0px; margin-top:0px; margin-bottom:0px; margin-top:0px; margin-bottom:0px; margin-top:0px; margin-bottom:0px; font-family:arial,helvetica,sans-serif; font-size:13.3333px">
<b><span style="font-size:7.5pt; font-family:arial,sans-serif,serif,EmojiFont"><br>
</span></b>
</div>
<div class="x_x_x_x_x_MsoNormal" style="margin-top:0px; margin-bottom:0px; margin-top:0px; margin-bottom:0px; margin-top:0px; margin-bottom:0px; margin-top:0px; margin-bottom:0px; margin-top:0px; margin-bottom:0px; font-family:arial,helvetica,sans-serif; font-size:13.3333px">
<b><span style="font-size:7.5pt; font-family:arial,sans-serif,serif,EmojiFont">Jasmine Bourchier </span></b><span style="font-size: 7.5pt; font-family: arial, sans-serif, serif, EmojiFont; color: gray">| National Launch Coach</span><span style="font-size:7.5pt; font-family:arial,sans-serif,serif,EmojiFont"></span>
</div>
<div class="x_x_x_x_x_MsoNormal" style="margin-top:0px; margin-bottom:0px; margin-top:0px; margin-bottom:0px; margin-top:0px; margin-bottom:0px; margin-top:0px; margin-bottom:0px; margin-top:0px; margin-bottom:0px; font-family:arial,helvetica,sans-serif; font-size:13.3333px">
<span style="font-size: 7.5pt; font-family: arial, sans-serif, serif, EmojiFont; color: gray">Les Mills Asia Pacific | <span class="x_x_x_x_x_Object" id="x_x_x_x_x_OBJ_PREFIX_DWT687_ZmEmailObjectHandler" style="color: rgb(0, 90, 149)"><span class="x_x_x_x_x_Object" id="x_x_x_x_x_OBJ_PREFIX_DWT690_ZmEmailObjectHandler"><a href="mailto:[email-masked]" target="_blank" rel="noreferrer" title="[email-masked]" id="LPNoLP" style="color: rgb(0, 90, 149)"><span class="x_x_x_x_x_Object" id="x_x_x_x_x_OBJ_PREFIX_DWT11767_com_zimbra_email"><span class="x_x_x_x_x_Object" id="x_x_x_x_x_OBJ_PREFIX_DWT3871_com_zimbra_email">[email-masked]</span></span></a></span></span></span><span style="font-size:7.5pt; font-family:arial,sans-serif,serif,EmojiFont"><br>
</span>
</div>
<div class="x_x_x_x_x_MsoNormal" style="margin-top:0px; margin-bottom:0px; margin-top:0px; margin-bottom:0px; margin-top:0px; margin-bottom:0px; margin-top:0px; margin-bottom:0px; margin-top:0px; margin-bottom:0px; font-family:arial,helvetica,sans-serif; font-size:13.3333px">
<span style="font-size: 7.5pt; font-family: arial, sans-serif, serif, EmojiFont; color: gray">PO Box 3998 Manuka ACT 2603 AUSTRALIA</span>
</div>
<div class="x_x_x_x_x_MsoNormal" style="margin-top:0px; margin-bottom:0px; margin-top:0px; margin-bottom:0px; margin-top:0px; margin-bottom:0px; margin-top:0px; margin-bottom:0px; margin-top:0px; margin-bottom:0px; font-family:arial,helvetica,sans-serif; font-size:13.3333px">
<span style="font-size: 7.5pt; font-family: arial, sans-serif, serif, EmojiFont; color: gray">tel +61 2 6215 8120 | fax +612 6282 0563 | <span class="x_x_x_x_x_Object" id="x_x_x_x_x_OBJ_PREFIX_DWT5598_com_zimbra_url" style="color: rgb(0, 90, 149)"><span style="color: blue"><span class="x_x_x_x_x_Object" id="x_x_x_x_x_OBJ_PREFIX_DWT688_com_zimbra_url" style="color: rgb(0, 90, 149)"><span class="x_x_x_x_x_Object" id="x_x_x_x_x_OBJ_PREFIX_DWT691_com_zimbra_url"><a href="http://www.lesmills.com.au/" target="_blank" rel="noreferrer" id="LPNoLP" title="http://www.lesmills.com.au/
Ctrl+Click or tap to follow the link" style="color: rgb(0, 90, 149)">www.lesmills.com.au</a></span></span></span></span></span>
</div>
<div class="x_x_x_x_x_MsoNormal" style="margin-top:0px; margin-bottom:0px; margin-top:0px; margin-bottom:0px; margin-top:0px; margin-bottom:0px; margin-top:0px; margin-bottom:0px; margin-top:0px; margin-bottom:0px; font-family:arial,helvetica,sans-serif; font-size:13.3333px">
<b style='color: windowtext; font-family: "Segoe UI", "Segoe UI Web", Arial, Verdana, sans-serif, serif, EmojiFont; font-size: 12px; font-style: inherit; font-variant-ligatures: inherit; font-variant-caps: inherit'><span lang="en-AU" style='font-size:10.5pt; font-family:"Segoe UI","Segoe UI_MSFontService",sans-serif,serif,EmojiFont; font-kerning:none; font-variant-ligatures:none!important'><span style="font-size:12pt; line-height:normal; font-family:Calibri,Helvetica,sans-serif,serif,EmojiFont">Grab
 your comprehensive guide to reopening </span></span><span lang="en-AU" style='font-size:10.5pt; font-family:"Segoe UI","Segoe UI_MSFontService",sans-serif,serif,EmojiFont; font-kerning:none; font-variant-ligatures:none!important'><span style="font-size:12pt; line-height:normal; font-family:Calibri,Helvetica,sans-serif,serif,EmojiFont">from</span></span><span lang="en-AU" style='font-size:10.5pt; font-family:"Segoe UI","Segoe UI_MSFontService",sans-serif,serif,EmojiFont; font-kerning:none; font-variant-ligatures:none!important'><span style="font-size:12pt; line-height:normal; font-family:Calibri,Helvetica,sans-serif,serif,EmojiFont"> </span><span style="font-size:12pt; line-height:normal; font-family:Calibri,Helvetica,sans-serif,serif,EmojiFont">our
 online Re-Set Hub</span></span><span lang="en-AU" style='font-size:10.5pt; font-family:"Segoe UI","Segoe UI_MSFontService",sans-serif,serif,EmojiFont; font-kerning:none; font-variant-ligatures:none!important'><span style="font-size:12pt; line-height:normal; font-family:Calibri,Helvetica,sans-serif,serif,EmojiFont"> </span></span><span lang="en-AU" style='font-size:10.5pt; font-family:"Segoe UI","Segoe UI_MSFontService",sans-serif,serif,EmojiFont; font-kerning:none; font-variant-ligatures:none!important'><span style="font-size:12pt; line-height:normal; font-family:Calibri,Helvetica,sans-serif,serif,EmojiFont">-</span><span style="font-size:12pt; line-height:normal; font-family:Calibri,Helvetica,sans-serif,serif,EmojiFont"> </span></span><span lang="en-AU" style='font-size: 10.5pt; font-family: "Segoe UI", "Segoe UI_MSFontService", sans-serif, serif, EmojiFont; text-decoration-line: underline; font-kerning: none; color: blue; font-variant-ligatures: none !important'><span style="font-size:12pt; line-height:normal; font-family:Calibri,Helvetica,sans-serif,serif,EmojiFont"><a href="https://www.lesmills.com.au/clubs/reset-your-club" target="_blank" rel="noreferrer" title="https://www.lesmills.com.au/clubs/reset-your-club">click
 here</a></span></span><span lang="en-AU" style='font-size:10.5pt; font-family:"Segoe UI","Segoe UI_MSFontService",sans-serif,serif,EmojiFont; font-kerning:none; font-variant-ligatures:none!important'><span style="font-size:12pt; line-height:normal; font-family:Calibri,Helvetica,sans-serif,serif,EmojiFont"> </span><span style="font-size:12pt; line-height:normal; font-family:Calibri,Helvetica,sans-serif,serif,EmojiFont">to
 download.</span></span></b> </div>
<div class="x_x_x_x_x_MsoNormal" style="margin-top:0px; margin-bottom:0px; margin-top:0px; margin-bottom:0px; font-family:arial,helvetica,sans-serif; font-size:13.3333px">
<b style='text-align: start; background-color: rgb(255, 255, 255); font-family: "Segoe UI", "Segoe UI Web", Arial, Verdana, sans-serif, serif, EmojiFont; font-size: 12px'><span style='margin:0px; font-size:10.5pt; line-height:17px; font-family:"Segoe UI","Segoe UI_MSFontService",sans-serif,serif,EmojiFont'><b style='background-color: rgb(255, 255, 255); font-size: 12px; font-family: "Segoe UI", "Segoe UI Web", Arial, Verdana, sans-serif, serif, EmojiFont'>
<div style="margin: 0px; font-size: 12pt; font-family: Calibri, Helvetica, sans-serif, serif, EmojiFont; background-color: white">
<div>&lt;Outlook-paxtxcu2.jpg&gt;</div>
<br>
</div>
</b></span></b>
</div>
<div style='margin: 0px 0cm 0.000133333px; font-size: 16px; font-weight: 400; text-align: start; background-color: rgb(255, 255, 255); font-family: Calibri, Arial, Helvetica, sans-serif, EmojiFont, "Apple Color Emoji", "Segoe UI Emoji", NotoColorEmoji, "Segoe UI Symbol", "Android Emoji", EmojiSymbols, EmojiFont, "Apple Color Emoji", "Segoe UI Emoji", NotoColorEmoji, "Segoe UI Symbol", "Android Emoji", EmojiSymbols, EmojiFont, "Apple Color Emoji", "Segoe UI Emoji", NotoColorEmoji, "Segoe UI Symbol", "Android Emoji", EmojiSymbols, EmojiFont, "Apple Color Emoji", "Segoe UI Emoji", NotoColorEmoji, "Segoe UI Symbol", "Android Emoji", EmojiSymbols'>
<div style='margin-top: 0px; margin-bottom: 0px; color: black; font-family: Calibri, Helvetica, sans-serif, EmojiFont, "Apple Color Emoji", "Segoe UI Emoji", NotoColorEmoji, "Segoe UI Symbol", "Android Emoji", EmojiSymbols; font-size: 12pt; background-color: white'>
<span style="color: rgb(0, 0, 0); font-family: Calibri, Arial, Helvetica, sans-serif, serif, EmojiFont; font-size: 8pt; text-align: left; background-color: rgb(255, 255, 255); display: inline !important">The contents of this email and its attachments are confidential
 and privileged. Any unauthorised use of the contents or trademarks is expressly prohibited. If you receive this email in error, please contact us, then delete the email and any attachments.</span><span style="color: rgb(127, 127, 127); font-family: Arial, Helvetica, sans-serif, serif, EmojiFont; font-size: x-small; background-color: rgb(253, 253, 253)"></span><br>
</div>
</div>
<div style='margin-top:0px; margin-bottom:0px; margin-top:0px; margin-bottom:0px; margin-top:0px; margin-bottom:0px; margin-top:0px; margin-bottom:0px; margin-top:0px; margin-bottom:0px; font-family:Calibri,Arial,Helvetica,sans-serif,EmojiFont,"Apple Color Emoji","Segoe UI Emoji",NotoColorEmoji,"Segoe UI Symbol","Android Emoji",EmojiSymbols,EmojiFont,"Apple Color Emoji","Segoe UI Emoji",NotoColorEmoji,"Segoe UI Symbol","Android Emoji",EmojiSymbols; font-size:12pt'>
</div>
</div>
</div>
</div>
</div>
</div>
</div>
<div>
<div id="x_x_x_x_appendonsend"></div>
<div style="font-family: Arial, Helvetica, sans-serif; font-size: 10pt; color: rgb(0, 0, 0)">
<br>
</div>
<hr style="display:inline-block; width:98%">
<div id="x_x_x_x_divRplyFwdMsg" dir="ltr">
<font color="#000000" style="font-size: 11pt"><b>From:</b> Nikki &lt;[email-masked]&gt;<br>
<b>Sent:</b> Wednesday, 27 January 2021 2:40 PM<br>
<b>To:</b> Jasmine Bourchier &lt;[email-masked]&gt;<br>
<b>Subject:</b> Error</font>
<div> </div>
</div>
<div dir="auto">
<div>&lt;image0.jpeg&gt;</div>
<div><span style=""><br>
</span></div>
<div>
<span style="">This has come up is that because it’s not ready yet? <br>
</span>
<div dir="ltr">Sent from my iPhone</div>
</div>
</div>
</div>
</div>
</div>
</div>
</div>
</div>
</div>
</blockquote>
</div>
</div>
</blockquote>
</div>
</span>
</blockquote>
</div>
</div>
</span>
</blockquote>
</div>
</div>
</span>
</blockquote>
</div>
</div>

</div>
<div>&lt;LES MILLS Virtual setup guide (August 2019).pdf&gt;</div>
</div>
</blockquote>

</blockquote></div>  https://immersivesupport.lesmills.com/helpdesk/tickets/4257