Subject: Tech Support Candidate - Shipra Singh
From: Shipra Singh <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Fri, 29 Jan 2021 03:03:32 -0500

| | Tech Support Test

Name | Shipra Singh
E-mail | [email-masked]
Phone Number | (91) 9024170394
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | Jaipur
Which best describes your Technical Support capabilities | I don't have experience or skills for Technical Support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows - Basic
Networking - basic
Hardware - Basic

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Concentrix | Senior practioner | Still working | 45k
Previous Employer 1 | Genpact | Process Associate | Dec 2016 | 20k
Previous Employer 2 | | | |

In your past experience you have (select all that applies)

Interacted with International customers on Phone
Interacted with customers over Live Chat

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. | If I get an error first i check what kind of error is it, does any network issue or slow speed of a WiFi is cause of interruption or something else, if it occurs due to slow speed then I will check my WI-FI connection and get it resolve or if something else I will close the browser and check if it can open in a different browser.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

Turn on your Bluetooth speaker
Then turn on Bluetooth of your mobile
Check your Bluetooth speaker name and pair your mobile with it

What according to you makes you a good candidate for customer service or technical support job? | I am good candidate for customer service as I feel that I have a skill to convince a customer and apart from that I am an active listener while I am on call which I think is the most important thing in customer if you are listen properly everything then half of the issue get resolved as you get resolution in between the call then what am I supposed to do to resolve this issue and if you are not an active listener you will definitely be confused in revolving customer query and you keep on asking questions now and then which will irate the customer and end up messing your call
On a scale of 1 - 5 please rate your fluency in spoken English | 4

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