Subject: Tech Support Candidate - Nisha kaushik
From: Nisha kaushik <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Fri, 29 Jan 2021 03:03:01 -0500

| | Tech Support Test

Name | Nisha kaushik
E-mail | [email-masked]
Phone Number | (41) 9354385317
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | West Delhi
Which best describes your Technical Support capabilities | I've worked in Level 1 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | not working | none | none | none
Previous Employer 1 | convergys | desktop support | 15th april 2019 | 19,000
Previous Employer 2 | | | |

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Live Chat
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

Steps will be:
1. Refresh my Internet with the key. F5
2.Restart my device.
3.Check the internet connection is working or not.
4.Last try will be to check the wire plug off and plug In and than again refresh the page.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

Steps will be:
1. Go to settings.
2. Click the Bluetooth option.
3. Turn on Bluetooth.
4. A list of available devices will appear in device
5. If your speaker is not listed, press the button on your speaker that makes it discoverable – it's often a button with a Bluetooth symbol on it.

What according to you makes you a good candidate for customer service or technical support job? | According to  me a good candidate for customer service or technical support job will be who can firstly try to understand the customer problem in both way that will be as a person and also as a technical terms also so that candidate can easily resolve the problem of customer and also make sure that customer satisfied.
On a scale of 1 - 5 please rate your fluency in spoken English | 4

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