Subject: Trainer Candidate - Ratandeep Sharma
From: Ratandeep Sharma <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked]
Date: Fri, 29 Jan 2021 02:57:49 -0500

| | Tech Support Test

Name | Ratandeep Sharma
E-mail | [email-masked]
Phone Number | (+91) 7309251711
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | Alambagh, Lucknow

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Cashless Technologies India Pvt. LTD. | Sales Trainer | 30 May 2020 | 39k
Previous Employer 1 | Samsung Mobile India pvt Ltd | DM quality | 31 Dec 2019 | 36k
Previous Employer 2 | Idea Cellular Ltd | Service Retainer | 31 Dec 2016 | 22k

If Selected, how much time do you need to join? | Immediate

Please briefly describe your work experience specifically in training?

Started with Spencer Retail Ltd. as trainer and responsible for Induction training, STAR 1,2 & 3 which includes Process, Product and Soft skills Training. Responsible for development training Program SDP and EDP. Preparing Training calendar, weekly, Monthly MIS and report to RTM. Responsible for Monthly and Quarterly Initiatives.
Idea cellular Ltd as services retainer Responsible for induction training and products, Promotion, Offers, soft skills and SAP training to employees and dealers team. Responsible for store and mystery audit too.
As DM Quality with Samsung Mobile India pvt Ltd responsible for certification over 3500 employees of UP  & UK which includes intensive traveling. Preparing PJP and MIS and report to project manager on daily, weekly and monthly basis. Also looking after mystery audit to check in store customer service experience.

As Sales trainer with Cashless Technologies India Pvt LTD. Responsible for Product and Process training to employees of Samsung sales team and responsible for Enrollment of new dealers and maximize the transaction. Includes traveling across UP for training and market visit to understand the training needs. Preparing Training calendar, PJP in coordination with Samsung training and regular meetings with superior to explain the offerings and promotions and planning to develop the business more.

Have you worked as a trainer in a Call Center/Customer Service/BPO Environment? | Yes

Please tell us below in 300 - 500 words about the most difficult situation you faced either while training or managing a team.

As a Sales Trainer with Cashless Technologies India Pvt Ltd. It was very difficult to ask Samsung employees to maximize the transaction of Benow App to collect the payments as it was not their agenda.

With regular meetings of superior SPOC, ZSM & ABM helps me a lot and regular planed interaction with all Samsung employees in Daily briefing and in training, we were able to creates credibility on our products and got more then 500% growth in numbers of Monthly transactions.

What according to you is the difference between good and great customer service. (Explain in 4 - 6 sentences) | Good Customer service meant to fulfill the expectations of customer whereas Great customer service belongs to something which was not expected and overwhelming.

What according to you makes you a good candidate for this position?

More than seven years of rich experience in training and quality.

Excellent understanding on customer behavior of different industries.

MBA + PG Diploma in Public relations and advertising which helps me to develop great relationships with my team.

Young and energetic personality

On a scale of 1 - 5 please rate your fluency in spoken English | 4

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