Subject: Tech Support Candidate - Sunny Dhiman
From: Sunny Dhiman <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Fri, 29 Jan 2021 02:48:45 -0500

| | Tech Support Test

Name | Sunny Dhiman
E-mail | [email-masked]
Phone Number | (+91) 9319419998
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | Dwarka Sector-3
Which best describes your Technical Support capabilities | I don't have Tech Support experience, but I am confident with my skills I can do it

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
MacOS
Networking - basic
Networking - advance
Hardware - Basic
Hardware - Advanced
Speakers & Audio
VoIP

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | CCRAS HQ, Janak Puri | Tech officer | 7th,Nov, 2018 | 20K
Previous Employer 1 | Arvato betelsmann | CCE | 31st,Jan, 2013 | 16K
Previous Employer 2 | Teleperformance India | Sr. Tech Advisor | 3rd, Nov, 2015 | 24K

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Live Chat
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. | Before I will tell the recommandation I will ask user to close all thee application to be closed and than try on different browser. If the error still persist, I will ask to clear cache or cookies from the browser and clear all history, then try allover it again. Other option is to minimize the screen and look for internet connection is pure connected. Other wise ask your internet provider to check for connectivity issue.
Please list the steps to connect a Bluetooth speaker to your mobile phone. | Go to Setting > Look for Bluetooth option > Turn on the Bluetooth > Look for near Device like Iphone or Speaker device connection or look for the brand name which you are trying to connect.
What according to you makes you a good candidate for customer service or technical support job? | I am very patient and calm boy. I like to help other in good way and I like to empathise alot and care for others.
On a scale of 1 - 5 please rate your fluency in spoken English | 5

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