Subject: Trainer Candidate - mona kumari
From: mona kumari <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked]
Date: Fri, 29 Jan 2021 02:37:59 -0500

| | Tech Support Test

Name | mona kumari
E-mail | [email-masked]
Phone Number | (91) 9892014270
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute using other transport like Rickshaw
Where do you currently live (area) | sector 128 noida

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | kotak mahindra bank ltd | deputy manager | 20/07/2020 | 19000
Previous Employer 1 | icici bank ltd | senior officer | 20/11/2018 | 15000
Previous Employer 2 | | | |

If Selected, how much time do you need to join? | immediate
Please briefly describe your work experience specifically in training? | I don't have any experience in training.
Have you worked as a trainer in a Call Center/Customer Service/BPO Environment? | No
What according to you is the difference between good and great customer service. (Explain in 4 - 6 sentences) | The basic difference is, good service is to satisfied the customer , and the great service is not only keeping the customer satisfied  but also to keep them loyal.
What according to you makes you a good candidate for this position? | as i already have 4 years of  experience in customer service , so i do have the quality to know the customer consider to be good customer service, i can able to find out the customers expectations, i continuously look for ways to improve the level of customer service that i deliver
On a scale of 1 - 5 please rate your fluency in spoken English | 4

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