Subject: Tech Support Candidate - Naman Tandon Naman
From: Naman Tandon Naman <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Fri, 29 Jan 2021 02:36:14 -0500

| | Tech Support Test

Name | Naman Tandon Naman
E-mail | [email-masked]
Phone Number | (91) 7500873641
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute using other transport like Rickshaw
Where do you currently live (area) | Noida sector 62
Which best describes your Technical Support capabilities | I've worked in Level 1 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
MacOS
Linux
Networking - basic
Hardware - Basic
Speakers & Audio
VoIP
Refund

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Abc | Cce | 26/01 |
Previous Employer 1 | | | |
Previous Employer 2 | | | |

In your past experience you have (select all that applies)

Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. | First of all, I'll read out the error is it a popup error, I'll remove the browser from task manager and if it is a technical error I'll work accordingly it might be a net issue, it might be a secured connection error or anything.
Please list the steps to connect a Bluetooth speaker to your mobile phone. | Go to settings- connections-bluetooth- turn on- select the bluetooth nane you want to connect
What according to you makes you a good candidate for customer service or technical support job? | I have basically worked for refund but I have all the knowledge of technical support as well, I can smell the need of a CX and knows that how much it is important to him so I can my pitch according to it.
On a scale of 1 - 5 please rate your fluency in spoken English | 4

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