Subject: Tech Support Candidate - Sabeesh Babu
From: Sabeesh Babu <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Fri, 29 Jan 2021 02:24:33 -0500

| | Tech Support Test

Name | Sabeesh Babu
E-mail | [email-masked]
Phone Number | (+91) 9633409007
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I live walking distance to office
Where do you currently live (area) | Kerala
Which best describes your Technical Support capabilities | I've worked in Level 2 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
Networking - basic
Hardware - Basic
Hardware - Advanced

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Classic fashion apparel industry | Senior system support Engineer | 7- 9-20 | 85000
Previous Employer 1 | SDC networks | System support Engineer | 15-10-2013 | 25000
Previous Employer 2 | Na | | |

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. | First will check internet connectivity if not check Lan or wireless issues if not find any issues in connectivity will check proxy settings
Please list the steps to connect a Bluetooth speaker to your mobile phone. | On Bluetooth in device as well as in mobile and find Bluetooth names and tap on it

What according to you makes you a good candidate for customer service or technical support job?

Very patient to hear customer issues
Good in formal as well as friendly in talking

On a scale of 1 - 5 please rate your fluency in spoken English | 3

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