Subject: Tech Support Candidate - Vivekanand Jha
From: Vivekanand Jha <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Fri, 29 Jan 2021 02:19:39 -0500

| | Tech Support Test

Name | Vivekanand Jha
E-mail | [email-masked]
Phone Number | (+91) 8010328220
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | Ghaziabad
Which best describes your Technical Support capabilities | I've worked in Level 2 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows - Basic
Hardware - Basic
Hardware - Advanced
Speakers & Audio

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Concentrix Dakshin India. | Sr. Technical Executive. | 01/2021 | 30000
Previous Employer 1 | Iqor india | Jr collection agent. | 08/2017 | 20000
Previous Employer 2 | Xperezto infotech | Sales executive | 12/2016 | 15050

In your past experience you have (select all that applies)

Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

1.Reload the website page.
2.Check for the Website error or availability on the server.
2.Check the internet connectivity and availability.
3.Try to open the same website on different browser.
4.Parental control or Web restriction are off or not.
5.Website is currently down or not.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

1.Turn on the bluetooth speaker power.
2. Turn speaker and  mobile phone's bluetooth on.
3.Open bluetooth setting on mobile and search fir the speaker bluetooth identity name.
4.Select and connect the right speaker option.

What according to you makes you a good candidate for customer service or technical support job? | Assisting the customer and ensuring for the complete resolution at his/her level while keeping the business and customer service in his/her mind.
On a scale of 1 - 5 please rate your fluency in spoken English | 5

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