Subject: Trainer Candidate - Deepti Sinha
From: Deepti Sinha <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked]
Date: Fri, 29 Jan 2021 02:06:53 -0500

| | Tech Support Test

Name | Deepti Sinha
E-mail | [email-masked]
Phone Number | (91) 8707794477
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute using other transport like Rickshaw
Where do you currently live (area) | Harinagar

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Frankfinn | AM | 30 sep 20 | 30000
Previous Employer 1 | Pace | Operations Executive | 31 july 17 | 12000
Previous Employer 2 | MGS | CRE | 31 jan 16 | 10000

If Selected, how much time do you need to join? | Immediate
Please briefly describe your work experience specifically in training? | Training of callers in lieu of speech customer support feedback complaint resolving other managerial and staff training as per requirement.
Have you worked as a trainer in a Call Center/Customer Service/BPO Environment? | Yes
Please tell us below in 300 - 500 words about the most difficult situation you faced either while training or managing a team. | I haven't face any difficult situation every task given was handled with patience and preservance by me and my team.
What according to you is the difference between good and great customer service. (Explain in 4 - 6 sentences) | Level of customer satisfaction good means the customer will take service due to popularity of product great means customer will not only take product but will retained forever and will bring more customer with them.
What according to you makes you a good candidate for this position? | Work commitment constant learning preservance managerial skill problem solving skills interpersonal  skills team handling with 7 years of industry experience.
On a scale of 1 - 5 please rate your fluency in spoken English | 5

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