Subject: Tech Support Candidate - Pallavi Singh
From: Pallavi Singh <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Fri, 29 Jan 2021 00:38:37 -0500

| | Tech Support Test

Name | Pallavi Singh
E-mail | [email-masked]
Phone Number | (91) 9337973877
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | Ghaziabad
Which best describes your Technical Support capabilities | I've worked in Level 1 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows - Basic
Networking - basic

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | iQor India Services Private Limited | IT Analyst | | 37562
Previous Employer 1 | NA | | |
Previous Employer 2 | NA | | |

In your past experience you have (select all that applies)

Interacted with International customers on Phone
Did not interact with customers, supported internal employees

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

1-Firstly,I'll try to refresh the page and check if internet is working properly.
2-If it doesn't works,then I'll try it on other tabs and then other browsers.
3-If the problem still exists,delete cache and cookies and then retry.
4-See if it is a secure connection.
5-If nothing works,I'll try to restart the system.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

1-Turn on the bluetooth option
2-List of available devices would appear which would show your speaker name.
3-If not,then press the bluetooth button on the speaker and then check.

What according to you makes you a good candidate for customer service or technical support job? | I have been in a support role which has made acquainted me to the surrounding of being active,alert and punctual.
On a scale of 1 - 5 please rate your fluency in spoken English | 4

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