Subject: New Reply Received - Re: It’s not working
From: Les Mills International <[email-masked]>
To: [email-masked]
Date: Fri, 29 Jan 2021 03:04:09 +0000

Hi Pritish Nandi,  The customer has responded to the ticket.  Re: It’s not working  Ticket comment <div dir="ltr">Sorry I more question..... How i do "re sync" the ipad back?</div>
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<div class="freshdesk_quote"><blockquote class="freshdesk_quote">
<div>On Fri, Jan 29, 2021 at 1:44 PM Les Mills International &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt; wrote:<br>
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<div dir="ltr">Hi Tyler,</div>
<div dir="ltr">​<br>
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<div dir="ltr">Thanks for raising this.  This is because the iPad is still linked to the studio within the Scheduler.  </div>
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<div dir="ltr">Tara, please remove the iPad from the connection to the studio via Manage Devices within Scheduler Settings, the App will then return to the login screen within 5 minutes (if it doesn't delete the App and re-download).  Here's a link to detailed steps and a screen shot:</div>
<div dir="ltr">​<br>
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<div dir="ltr"><a href="https://lesmillsvirtualapp.freshdesk.com/en/support/solutions/articles/36000084192-i-m-seeing-the-error-message-looks-like-there-are-no-studios-that-can-be-registered-to-the-account-r" rel="noreferrer" target="_blank">https://lesmillsvirtualapp.freshdesk.com/en/support/solutions/articles/36000084192-i-m-seeing-the-error-message-looks-like-there-are-no-studios-that-can-be-registered-to-the-account-r</a></div>
<div dir="ltr">​<br>
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<div dir="ltr">Please let us know how you get on.  </div>
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<div dir="ltr">Many thanks</div>
<div dir="ltr">​</div>
<div dir="ltr">Charlotte<br><br>Ticket: <a href="https://immersivesupport.lesmills.com/helpdesk/tickets/4262" rel="noreferrer" target="_blank">https://immersivesupport.lesmills.com/helpdesk/tickets/4262</a>
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                          <blockquote>
                            On
                            Fri, 29 Jan at  2:49 PM
                            <span>,  Tyler Adams &lt;<a href="mailto:[email-masked]" target="_blank" rel="noreferrer">[email-masked]</a>&gt;  wrote:
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Hi LM Virtual Team</div>
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Can you take a look at what's happening with Healesville Fitness Centre's LM Virtual App platform? A member has deleted the app from the ipad, and when trying to reintall and log in, Tara has experienced an error.</div>
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Do we need to increase number of virtual devices on our end to overcome this error message?</div>
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Thanks</div>
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Tyler</div>
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<font color="#000000" style="font-size:11pt"><b>From:</b> Tara Cross &lt;<a href="mailto:[email-masked]" target="_blank" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Sent:</b> Friday, 29 January 2021 12:44 PM<br>
<b>To:</b> Tyler Adams &lt;<a href="mailto:[email-masked]" target="_blank" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Subject:</b> It’s not working</font>
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<div><img style="width: 896px; max-width: 100%" src="https://attachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MzYwODQwNDYwNTEsImRvbWFpbiI6Imxlc21pbGxzdmlydHVhbGFwcC5mcmVzaGRlc2suY29tIiwiYWNjb3VudF9pZCI6ODU5Mzg3fQ.i4BLwxpOHbkp60bY_tTn75-6Jnkaxxr42USN52_AzB4"></div>
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<font color="#222222"><b>Tara Cross</b></font><br><div style="color:rgb(34,34,34)">
<div><font>Manager - Healesville Fitness Centre</font></div>
<div><font>1 Crisp St, Healesville 3777</font></div>
<div><font><font color="#000000"><a href="http://www.healesvillefitnesscentre.com/" style="color:rgb(17,85,204)" target="_blank" rel="noreferrer">www.healesvillefitnesscentre.com</a><br></font>(03) 5962 5699</font></div>
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<font><b><br></b></font><img src="https://docs.google.com/uc?export=download&amp;id=1b0VvQNxzgrnJuzL5b2MZDlrXkEn45Gfk&amp;revid=0BwXxgaFzkAzbd3VBUGFiY3lXc2hrdU1ZLzdQYlZBUXlnVUdJPQ" width="84" height="96">
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</blockquote></div>  https://immersivesupport.lesmills.com/helpdesk/tickets/4262