Subject: Ticket re-opened - [#4262] Re: It’s not working
From: Les Mills International <[email-masked]>
To: [email-masked]
Date: Fri, 29 Jan 2021 02:57:41 +0000

Hi Pritish Nandi,  Ticket “#4262 – Re: It’s not working” has been reopened, please visit https://immersivesupport.lesmills.com/helpdesk/tickets/4262 to view the ticket.  Ticket comment   Fantastic, that worked.   
 Thanks for everyone's help. 

 

 On Fri, Jan 29, 2021 at 1:44 PM Les Mills International <[email-masked]> wrote: 

	 
 Hi Tyler, 
 ​ 
 
 Thanks for raising this.  This is because the iPad is still linked to the studio within the Scheduler.   
 ​ 
 
 Tara, please remove the iPad from the connection to the studio via Manage Devices within Scheduler Settings, the App will then return to the login screen within 5 minutes (if it doesn't delete the App and re-download).  Here's a link to detailed steps and a screen shot: 
 ​ 
 
 https://lesmillsvirtualapp.freshdesk.com/en/support/solutions/articles/36000084192-i-m-seeing-the-error-message-looks-like-there-are-no-studios-that-can-be-registered-to-the-account-r 
 ​ 
 
 Please let us know how you get on.   
 ​ 
 
 Many thanks 
 ​ 
 Charlotte  Ticket: https://immersivesupport.lesmills.com/helpdesk/tickets/4262

 
                           
                            On
                            Fri, 29 Jan at  2:49 PM
                            ,  Tyler Adams <[email-masked]>  wrote:
                             
Hi LM Virtual Team 

 
 
Can you take a look at what's happening with Healesville Fitness Centre's LM Virtual App platform? A member has deleted the app from the ipad, and when trying to reintall and log in, Tara has experienced an error. 

 
 
Do we need to increase number of virtual devices on our end to overcome this error message? 

 
 
Thanks 
 
Tyler 

 

 

 

 

 

 

 
 
​

Tyler
 Adams |
 Business Partnership Manager VIC 
Les Mills Asia Pacific | [email-masked] 
PO Box 3998 Manuka ACT 2603 AUSTRALIA 
tel 
 +61  2 6215
 8104 |
 mob 0422 024 315 | www.lesmills.com.au 

 

 

 

 

 

 

 
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From: Tara Cross <[email-masked]> 
Sent: Friday, 29 January 2021 12:44 PM 
To: Tyler Adams <[email-masked]> 
Subject: It’s not working

 

 

                          

 

	

  
    --    
Tara Cross  
 Manager - Healesville Fitness Centre 
 1 Crisp St, Healesville 3777 
 www.healesvillefitnesscentre.com (03) 5962 5699