Subject: Tech Support Candidate - Bhuwan Chandra
From: Bhuwan Chandra <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Thu, 28 Jan 2021 21:35:48 -0500

| | Tech Support Test

Name | Bhuwan Chandra
E-mail | bhuwan. [email-masked]
Phone Number | (91) 8447366726
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | Ghaziabad
Which best describes your Technical Support capabilities | I've worked in Level 1 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
Networking - basic
Hardware - Basic
VoIP

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Infosys BPM LTD | System engineer | NA | 18000
Previous Employer 1 | Minda corporation LTD | Desktop support engineer | 31st Jan 2018 | 12000
Previous Employer 2 | | | |

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Did not interact with customers, supported internal employees

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

1. Check network connectivity
2. Check error code
3. Check browser change.
4. Check firewall and antivirus.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

Both Bluetooth on of speaker and handset.
Then check bluetooth name and connect to phone.
If given password then ok.

What according to you makes you a good candidate for customer service or technical support job? | I am already giving tech support our clients via phone chat and email and service desk also we are using.
On a scale of 1 - 5 please rate your fluency in spoken English | 4

| |