Subject: Trainer Candidate - Simran Jeet Kaur
From: Simran Jeet Kaur <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked]
Date: Thu, 28 Jan 2021 17:01:59 -0500

| | Tech Support Test

Name | Simran Jeet Kaur
E-mail | [email-masked]
Phone Number | (91) 9711700400
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | Laxmi Nagar

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | HCL Techlogies | Senior analyst | Currently working | 32 thousand
Previous Employer 1 | Wipro | Senior associate | October 2018 | 20 thousand
Previous Employer 2 | Na | Na | Na |

If Selected, how much time do you need to join? | 2 months

Please briefly describe your work experience specifically in training?

Working as shift lead.
Providing training to the new joiners.
Giving them subject knowledge about technical issues faced by users.
Taking care of basic hygiene on the floor.
Taking escalation calls.
Creating rosters for the team

Have you worked as a trainer in a Call Center/Customer Service/BPO Environment? | Yes
Please tell us below in 300 - 500 words about the most difficult situation you faced either while training or managing a team. | There is no such situation till now that cannot be controlled or managed. The best way to handle team is to communicate. And offer solutions to make the situations better

What according to you is the difference between good and great customer service. (Explain in 4 - 6 sentences)

Listen to the customers carefully
Understand the concern
Empathise to build rapport
Appropriate product knowledge to resolve issue
Thanks to customer
Ask customer for feedback related to service.
Follow up with customers if required
And

What according to you makes you a good candidate for this position?

Good knowledge and relevant experience
Communication skills
Team handling experience

On a scale of 1 - 5 please rate your fluency in spoken English | 5

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