Subject: Tech Support Candidate - Rajesh Sharma
From: Rajesh Sharma <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Thu, 28 Jan 2021 15:05:09 -0500

| | Tech Support Test

Name | Rajesh Sharma
E-mail | [email-masked]
Phone Number | (91) 7009859847
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | New Delhi Chattarpur
Which best describes your Technical Support capabilities | I've worked in Level 2 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
Networking - basic
Hardware - Basic
Team Lead

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Softenger India Pvt.Ltd | Incident Manger | 2 Month of resignation | 35000
Previous Employer 1 | Himatchi Microclinic Pvt Ltd | Technical support enger | Spt 2017 | 14700
Previous Employer 2 | N/A | | |

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with customers over Live Chat
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

1. We Need to clear cookies and History of browser.
2. We need to check  Browser version and ensure here to user will use latest version.
3. Also need to check browser proxy settings.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

1.Both device Bluetooth should be turn on.
2.We need to search the Speaker Bluetooth name and click to connect. after pairing we can use the speaker sound.

What according to you makes you a good candidate for customer service or technical support job? | Always we need to try customer is happy with our support.
On a scale of 1 - 5 please rate your fluency in spoken English | 4

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