Subject: Tech Support Candidate - Vikas pandey
From: Vikas pandey <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Thu, 28 Jan 2021 14:18:50 -0500

| | Tech Support Test

Name | Vikas pandey
E-mail | [email-masked]
Phone Number | (91) 9958244967
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | Mithapur Badarpur
Which best describes your Technical Support capabilities | I've worked in Level 2 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
Networking - basic
Networking - advance
Hardware - Basic

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Merittrac Service | Tech support engineer | 15 feb | 19000
Previous Employer 1 | | | |
Previous Employer 2 | | | |

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

Step- 1 Need to check your internet is working fine.
Step- 2 Try to open any other websites it it's working fine they the problem with your internet.
Step- 3 Check you LAN cable that plugin in your laptop or system.
Step- 4 Light should be blinking in LAN.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

1. Open the bluetooth settings in your phone.
2. Turn on the speaker.
3. Pair the device .
4 then it will connect

What according to you makes you a good candidate for customer service or technical support job? | First listen and understand the problem of the customer
On a scale of 1 - 5 please rate your fluency in spoken English | 4

| |