Subject: Trainer Candidate - Abhinav Mishra
From: Abhinav Mishra <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked]
Date: Thu, 28 Jan 2021 13:35:57 -0500

| | Tech Support Test

Name | Abhinav Mishra
E-mail | [email-masked]
Phone Number | (91) 7985869076
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | Crossing Republik

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Aptara | Project Manager | Working | 38000
Previous Employer 1 | NA | NA | NA | NA
Previous Employer 2 | | | |

If Selected, how much time do you need to join? | 1 month
Please briefly describe your work experience specifically in training? | To educate operation team of more than 20 members about the process
Have you worked as a trainer in a Call Center/Customer Service/BPO Environment? | No
Please tell us below in 300 - 500 words about the most difficult situation you faced either while training or managing a team. | It is about our most crucial clientb IBM where we make some error in his offical document which need to be corrected in specific time other we loose IBM
What according to you is the difference between good and great customer service. (Explain in 4 - 6 sentences) | Great service increase the relationship time
What according to you makes you a good candidate for this position? | My tech and management combination
On a scale of 1 - 5 please rate your fluency in spoken English | 5

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