Subject: Tech Support Candidate - Rekha Kumari
From: Rekha Kumari <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Thu, 28 Jan 2021 13:34:06 -0500

| | Tech Support Test

Name | Rekha Kumari
E-mail | [email-masked]
Phone Number | (91) 9731140981
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute using other transport like Rickshaw
Where do you currently live (area) | Banglore
Which best describes your Technical Support capabilities | I've worked in Level 1 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
MacOS
Networking - basic
Hardware - Basic

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Concentrix Services India Private Limited | Senior Representative | NA | 27000
Previous Employer 1 | MPS Limited | Associate | 11-Jul-2018 | 17000
Previous Employer 2 | | | |

In your past experience you have (select all that applies)

Interacted with customers over Email
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

1. Clear cache and cookies
2. Clear browsing history
3. Update browser to latest version
4. Make sure that network connection is stable
5. If still issue persist, restart the computer

Please list the steps to connect a Bluetooth speaker to your mobile phone.

1. Go to settings.
2.Tap the Bluetooth option.
3.Turn on Bluetooth.
4. A list of available devices will appear.
5. If your speaker is not listed, press the button on your speaker that makes it discoverable – it's often a button with a Bluetooth symbol on it.

What according to you makes you a good candidate for customer service or technical support job? | I am able to understand the customer issue and provide the appropriate resolution within given timeframe.
On a scale of 1 - 5 please rate your fluency in spoken English | 5

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