Subject: Tech Support Candidate - Sandeep Chaubey
From: Sandeep Chaubey <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Thu, 28 Jan 2021 12:58:27 -0500

| | Tech Support Test

Name | Sandeep Chaubey
E-mail | [email-masked]
Phone Number | (91) 7011349033
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | Laxmi Nagar Delhi
Which best describes your Technical Support capabilities | I've worked in Level 1 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
MacOS
Networking - basic
Speakers & Audio
AD

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Team Computers | System Engineer | | 25300
Previous Employer 1 | ASM Enterprise | Technical Support | |
Previous Employer 2 | Vayam info solutions | Technical | |

In your past experience you have (select all that applies)

Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

Check internet connectivity
Need to check pop-up blocker
Clear browser cache
Need to check security tab in browser
Need to Check with compatibility view
Need to Check with different browsers.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

Do the "Power on" of Bluetooth Speaker
Go to Bluetooth setting in mobile
Tap on Bluetooth Speaker name
It will authenticate with Bluetooth Speaker with code
Once authentication done, It will connected.

What according to you makes you a good candidate for customer service or technical support job? | Along with technical knowledge, I have also supported international clients.
On a scale of 1 - 5 please rate your fluency in spoken English | 4

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