Subject: Tech Support Candidate - Prashant Mishra
From: Prashant Mishra <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Thu, 28 Jan 2021 12:56:46 -0500

| | Tech Support Test

Name | Prashant Mishra
E-mail | [email-masked]
Phone Number | (87009) 34140
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | New Delhi
Which best describes your Technical Support capabilities | I've worked in Level 2 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows - Basic
Networking - basic
Hardware - Basic
Provide application based support

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Tecnics Integration Technologies Pvt Ltd | Software Engineer | | 21,121+2000
Previous Employer 1 | Maxworth Electronic systems Pvt Ltd | Technical support Engineer (L2) | 15-09-2020 | 19,000
Previous Employer 2 | AspiringMinds Pvt Ltd | Customer Support Executive | 01-08-2019 | 15,000

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

First of all check whether I spelled the "www.ndtv.com" correctly or not.
If the spelling is correct then check whether my internet connection is working fine or not.
If it is working fine. then, I will trying to ping the "www.ndtv.com" through cmd.
Check the browser settings as well as control panel to check whether the particular site is blocked from browser settings or parental control setting then unblock the site.

By using above mentioned steps I will resolve this problem.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

Turn on the Bluetooth of speaker.

Then, turn on your mobile Bluetooth.

Then, Search all the nearby Bluetooth.

Then, Select the speaker Bluetooth and click on pair and after pairing the speaker Bluetooth click on connect.

What according to you makes you a good candidate for customer service or technical support job? | My previous as well as current experience as well as my convincing and handling clients skill make me a good candidate for customer service or technical support job.
On a scale of 1 - 5 please rate your fluency in spoken English | 4

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