Subject: Tech Support Candidate - Chandra Vir
From: Chandra Vir <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Thu, 28 Jan 2021 12:36:39 -0500

| | Tech Support Test

Name | Chandra Vir
E-mail | [email-masked]
Phone Number | (91) 9650331197
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | Sector 52 noida 201301
Which best describes your Technical Support capabilities | I've worked in Level 2 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
Networking - basic
Hardware - Basic

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Mobineers Pvt ltd | Technical support Engineer | | 25k
Previous Employer 1 | Vital radiology Pvt Ltd | IT Admin | 31april 2020 | 22K
Previous Employer 2 | CCS computer Pvt Ltd | Technical support Engineer | 02 sept 2019 | 18K

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email
Used a case management tool
Did not interact with customers, supported internal employees

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

Missmanaged domain name
Site block by filter
Coding malfunction
Server failure
Malware /hacked site
Internet issue
Browser incompatibility

Please list the steps to connect a Bluetooth speaker to your mobile phone.

Swap down top of the screen
touch and hold bluetooth
Tap pair new device
If you don't find pair new device check under available devices or tap more . refresh.
Tap name of the bluetooth device you want to pair with your device
Follow any on screen instructions

What according to you makes you a good candidate for customer service or technical support job?

Good listener
Always available
Patience

On a scale of 1 - 5 please rate your fluency in spoken English | 4

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