Subject: Tech Support Candidate - kushal singh
From: kushal singh <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Thu, 28 Jan 2021 11:34:53 -0500

| | Tech Support Test

Name | kushal singh
E-mail | [email-masked]
Phone Number | (91) 9315632215
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I live walking distance to office
Where do you currently live (area) | Dwarka sector 21
Which best describes your Technical Support capabilities | I've worked in Level 2 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
MacOS
Networking - basic
Networking - advance
Hardware - Basic
Hardware - Advanced
Speakers & Audio

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Trifin information technology | Technical consultant | | 30
Previous Employer 1 | Arm Digital media pvt ltd | Network admin | 30 oct 2019 | 24
Previous Employer 2 | | | |

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

There are lot of reason for getting error .
Firstly read the error then trouble accordingly .
If we getting related to internet error then check first of all you are connect to network connection it is connected or not ,if not

Please list the steps to connect a Bluetooth speaker to your mobile phone.

1: open your speaker Bluetooth
2 : open your mobile phone Bluetooth
3: click on search new device
4: check your speaker Bluetooth name in   mobile Bluetooth search list
5: click on speaker blutooth name in mobile phone
6: pair device
7: ok

What according to you makes you a good candidate for customer service or technical support job?

Speak polite with customer
Resolve cases with minimum time

On a scale of 1 - 5 please rate your fluency in spoken English | 3

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