Subject: Is your customer experience better for humans or robots?
From: Aircall Newsletter <[email-masked]>
To: [email-masked]
Date: Thu, 28 Jan 2021 10:00:24 -0600 (CST)

Partner Stories <http://connect.aircall.io/ez0zEJ04000HRN0w09HP90a>     Customer Stories <http://connect.aircall.io/wHzJz0aRP000099I00w4F0N>     Blog <http://connect.aircall.io/p0000R09JJ0w0GzHaP09zN4>

The human connection
More than ever, brands need to speak to their customers with empathy. This means adjusting processes to make them feel heard and respected. These Aircall updates focus on what we’re doing — and what you can do — to keep customers delighted with your company.

Product updates
See what's new at Aircall
New features, improvements, and other important announcements
Dashboard
- New languages available: Italian, German, Spanish and Norwegian
Android
- Cold transfers are now available to another agent or to an external contact
iOS
- Fixed issues such as unwanted logout, empty history, and empty teammates
App Ecosystem
- Enthu.ai and Gaston are our newest integrations on our App Marketplace!
Get product details <http://connect.aircall.io/gT0z0zP0w409HJ0aR000WN9>

Customer news
Better help, more languages
The customer portal is now available in French, German, and Spanish
Our Help Center makes finding the right information simple. Whether searching our detailed library of step-by-step resources or requesting assistance from a support associate, Aircall has you covered. And with more language options now available, we're ready to communicate on your terms!
Quickly get answers about Billing  <http://connect.aircall.io/UwX900J0PH0RaN049z000Uz>, Porting Requests  <http://connect.aircall.io/da0P99VzNw0Jz00H0Y040R0>, or Customer Support  <http://connect.aircall.io/p0000R09ZJ0w0WzHaP09zN4> needs.

Good reads
The importance of humanizing the customer experience
Customers are people too
Your customers are merely human, just like you. Recognizing this, it’s important to treat them with respect and provide empathetic service when called upon.
This article from the Aircall blog addresses how to humanize the customer experience, from acquisition to onboarding programs and customer support.
Make better connections <http://connect.aircall.io/jw0H094PR000z09zJaX0N00>

Events
Join our Zoom and Grub party for eComm professionals
Plus: lunch is on us!
Join Aircall and Richpanel next week as we hear from leaders at two incredible brands on how they look to provide a differentiated customer experience in 2021.
Grab your spot <http://connect.aircall.io/f00Na0P0zN009H4wRzJQ900>

The latest product updates, customer stories & industry events in your inbox...every month. Curated with love by Aircall.
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