Subject: Tech Support Candidate - Sharwan Kumar
From: Sharwan Kumar <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Thu, 28 Jan 2021 09:42:18 -0500

| | Tech Support Test

Name | Sharwan Kumar
E-mail | [email-masked]
Phone Number | (110080) 7982719797
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | Sangam vihar(New Delhi)
Which best describes your Technical Support capabilities | I've worked in Level 2 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
Networking - basic
Hardware - Advanced
Speakers & Audio

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Flexis indaia | System admin | |
Previous Employer 1 | Pc solution | Remote support | |
Previous Employer 2 | Team cimputer | Technical support | |

In your past experience you have (select all that applies) | Interacted with International customers on Phone

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

1. I will check my internet connection.
2. I will check sytem is getting IP or not.
3. User account shoud be unlocked.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

1.Turn on the speaker.
2.Go to mobile setting click over bluetooth and turn on the mobile bluetooth.
3.Pair with speaker bluetooth.

What according to you makes you a good candidate for customer service or technical support job? | I have excellent troubleshooting skills.
On a scale of 1 - 5 please rate your fluency in spoken English | 4

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