Subject: Tech Support Candidate - Pravin Kumar
From: Pravin Kumar <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Thu, 28 Jan 2021 09:36:46 -0500

| | Tech Support Test

Name | Pravin Kumar
E-mail | [email-masked]
Phone Number | (91) 9582366237
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute using other transport like Rickshaw
Where do you currently live (area) | Mayur Vihar phase 3, New Delhi
Which best describes your Technical Support capabilities | I've worked in Level 2 tech support
Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies) | MS Windows - Basic

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Progressive Infovision Pvt ltd | Desktop Support Engineer L2 | 17 November 2020 | 15000
Previous Employer 1 | IFI Technology Pvt Ltd | Technical Support Engineer | 28 February 2019 | 14500
Previous Employer 2 | Tech India Pvt Ltd | Desktop Support Engineer | 10 September 2018 | 10000

In your past experience you have (select all that applies)

Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

I will do these troubleshooting steps :
1. First check the internet connection.
2. Check the browser version and settings.
3. Check the internet settings and proxy settings.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

I will do these following steps in phone :
1. Go to the Phone Settings.
2. Click on Bluetooth settings.
3. Turn on the bluetooth.
4. Search the bluetooth speaker name.
5.Click and Connect to the bluetooth speaker.
6. Check the Volume using play any Multimedia file(MP3,mkv).

What according to you makes you a good candidate for customer service or technical support job? | The positive attitude towards customer and willingness to help someone by providing the correct resolution or information. Maintaining professional relationship with the customer. good communication skills.
On a scale of 1 - 5 please rate your fluency in spoken English | 4

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