Subject: Trainer Candidate - Swadhina Ganguly
From: Swadhina Ganguly <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked]
Date: Thu, 28 Jan 2021 09:30:52 -0500

| | Tech Support Test

Name | Swadhina Ganguly
E-mail | [email-masked]
Phone Number | (91) 7702168942
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute using other transport like Rickshaw
Where do you currently live (area) | Hyderabad

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Accenture | Sr. Analyst | 30th Sep'20 | 68000
Previous Employer 1 | Wipro | Consultant | 30th Dec'19 | NA
Previous Employer 2 | VotaryTech | Trainer | 30thApril'19 | 52000

If Selected, how much time do you need to join? | 15 days
Please briefly describe your work experience specifically in training? | Started as personality Development and soft skill trainer. Have worked with diverse fields of training in soft skills,  behavioral training,  skill development program (NSDC Projects). With MNC's - worked as communication coach, floor coach, conducting TNA & TNI. Plan training based on TNA . Vendor management,  work as a suppot of Talent Acquisition team were some of my fortes  to furnish.
Have you worked as a trainer in a Call Center/Customer Service/BPO Environment? | Yes

Please tell us below in 300 - 500 words about the most difficult situation you faced either while training or managing a team.

The biggest challenge is to convince the management team for the time required to prep people specially with the new hires and if they are freshers.

Also, to fill the gap and work with the TA team for the client specific requirements based on their communication skills.

What according to you is the difference between good and great customer service. (Explain in 4 - 6 sentences)

Good customer service is to satisfy what they are looking for(need).

Great customer service is to satisfy theair needs keep them happy and loyal. Also, will help in spread the word of mouth for the business wich will affect ROI.

What according to you makes you a good candidate for this position? | My diverse experience in overall human resource exposure and to deal with them. Extensive experience in classroom as well as virtual training sessions. Apart from this, can handle transision of a BU and Client management.
On a scale of 1 - 5 please rate your fluency in spoken English | 5

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