Subject: Tech Support Candidate - Nilanchala Patra
From: Nilanchala Patra <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Thu, 28 Jan 2021 09:12:30 -0500

| | Tech Support Test

Name | Nilanchala Patra
E-mail | [email-masked]
Phone Number | (+91) 9108593949
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | Gurgaon
Which best describes your Technical Support capabilities | I don't have Tech Support experience, but I am confident with my skills I can do it

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
Hardware - Basic
Speakers & Audio

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | GIET Khurda | Senior HR Executive | January 31st 2021 | 31000
Previous Employer 1 | NA | NA | NA | NA
Previous Employer 2 | NA | NA | NA | NA

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. | When i got such type of error than have to clear all caches/history and than restart the computer.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

Step -1
keep ON the speaker
Step 2
Make Bluetooth ON of the mobile
Step 3
in the mobile screen that speaker device will shown.At that time paired both the device.

What according to you makes you a good candidate for customer service or technical support job? | Actually i am technically very much strong to interact with the customer.
On a scale of 1 - 5 please rate your fluency in spoken English | 4

| |