Subject: Tech Support Candidate - Mehendi Das
From: Mehendi Das <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Thu, 28 Jan 2021 08:49:47 -0500

| | Tech Support Test

Name | Mehendi Das
E-mail | [email-masked]
Phone Number | (91) 9836403628
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | Delhi
Which best describes your Technical Support capabilities | I've worked in Level 2 tech support
Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies) | MS Windows - Basic

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | | | |
Previous Employer 1 | Globiva | Csa | 1st May 2020 | 22k
Previous Employer 2 | Wipro | Technical support | 7th Oct 2018 | 10k

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

Click on windows R button
Run
Type
www.ndtv.com
Click on ok

Or
We can also type in the run box as
www.google.com
Then the page will open
We can type www.ndtv.com

Please list the steps to connect a Bluetooth speaker to your mobile phone.

Switch on the bluetooth speaker
Go to settings
Turn on the bluetooth
Search your bluetooth speaker
Pair the phone bluetooth to bluetooth speaker
Then you are good to go.

What according to you makes you a good candidate for customer service or technical support job?

Technical support or customer service requires not only a good speaker but also an active listener.
Have to probe the customer so that the issue can be u understood and resolved.

On a scale of 1 - 5 please rate your fluency in spoken English | 4

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