Subject: Tech Support Candidate - Neha Kumari Neha
From: Neha Kumari Neha <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Thu, 28 Jan 2021 08:43:35 -0500

| | Tech Support Test

Name | Neha Kumari Neha
E-mail | [email-masked]
Phone Number | (203013) 6299736182
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute using other transport like Rickshaw
Where do you currently live (area) | Noida sec 37
Which best describes your Technical Support capabilities | I don't have Tech Support experience, but I am confident with my skills I can do it

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows - Basic
Ms office

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Pnb MetLife | Relationship manager | 2nd Dec 2020 | 22000
Previous Employer 1 | Icici prudential | Customer care adviser | 9 may 2019 | 17000
Previous Employer 2 | | | |

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with customers over Email

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

I will follow below step.

1. Check my internet connectivity of LAN or wifi.
2. Check that is there any space occured in url.
3.check other urls are working or not.
4. Check firewall is enabled or disabled.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

I will follow below steps:

1. Open my mobile setting and enable blutooth setting.
2. Enable bluetooth button of speaker.
3. Search of available bluetooth devices through mobile.
4. Select the bluetooth speaker name and click on pair device.
5. After pairing successfull, both mobile and speaker will be connected

What according to you makes you a good candidate for customer service or technical support job? | I think to listen the customer's query very carefully and replying them in a humble manner of issue and resolution can make me a good candidate of customer service or technical support.
On a scale of 1 - 5 please rate your fluency in spoken English | 3

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