Subject: Tech Support Candidate - Mausam Bhardhwaj Mausam
From: Mausam Bhardhwaj Mausam <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Thu, 28 Jan 2021 08:18:25 -0500

| | Tech Support Test

Name | Mausam Bhardhwaj Mausam
E-mail | [email-masked]
Phone Number | (+91) 7053795560
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | New Ashok Nagar
Which best describes your Technical Support capabilities | I've worked in Level 2 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows - Basic
Linux
Networking - basic
Hardware - Basic
Ms Office

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Esolutions | System Admin | | 38K
Previous Employer 1 | Aforeserve | Desktop support | 10 june 2019 |
Previous Employer 2 | Renovision | Desktop Support | 21 sep 2018 |

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

As I computer user i will follow the below steps:

1. First of all I will check my internet connectivity either wifi or LAN cable is connected properly with my laptop/desktop or not.

2. I will reverify that entered website url is correct or not if in case my network connectivity is good.

3. I will try to access some public urls like google, facebook, gmail etc. If that will work then I will clear my browser chache and cookies.

4. If all things look good then I will check that is my firewall enabled or disabled?
If enabled then i will disable it and then retry.

I believe after following above steps, I will be able to access the URL (www.ndtv.com)

Please list the steps to connect a Bluetooth speaker to your mobile phone.

I will follow below steps to connect my bluetooth speaker with mobile.

1. Open my mobile setting page and click on bluetooth to enable my bluetooth of mobile.

2. Enable the bluetooth button of my bluetooth speaker to make it visible for other devices or my mobile.

3. Click on search icon on my mobile in bluetooth setting option.

4. Once my mobile discovers the bluetooth speaker name the i will select the bluetooth speaker name and then click on pair.

5. Once my mobile paired with bluetooth speaker that means both are connected to each other.

What according to you makes you a good candidate for customer service or technical support job?

I think as a customer service or technical support job we have to first listen the issues or queries of customer very carefully.
If the issue is genuene then we have to treate with customer in very respectfull manner to make them understand the reason of the issue and also how to get it resolved.

On a scale of 1 - 5 please rate your fluency in spoken English | 4

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