Subject: Tech Support Candidate - Ella Aravindh
From: Ella Aravindh <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Thu, 28 Jan 2021 06:52:06 -0500

| | Tech Support Test

Name | Ella Aravindh
E-mail | [email-masked]
Phone Number | (+91) 9652183384
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute using other transport like Rickshaw
Where do you currently live (area) | Hyderabad
Which best describes your Technical Support capabilities | I've worked in Level 2 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
Linux
Networking - basic
Hardware - Basic
Hardware - Advanced
Speakers & Audio

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Suraksha pharma Pvt Ltb | System admin | Oct 18,2020 | 20000
Previous Employer 1 | Etv Bharat | Technical assistant | Aug 1,2019 | 12000
Previous Employer 2 | Kommineni infotech | Desktop support engineer | July 30 ,2018 | 8500

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool
Did not interact with customers, supported internal employees

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. | First will check the internet connection is active or not,  then Clear all the browser cache and restart the browser,  still not opening will check the firewall settings is there any blockage of website
Please list the steps to connect a Bluetooth speaker to your mobile phone. | In  mobile phone go to the settings there you can see the Bluetooth option click on it and and search for near by devices and pair the device
What according to you makes you a good candidate for customer service or technical support job? | First we have listen the quiery ,  if we better understand the quiery we can give better resolution quickly
On a scale of 1 - 5 please rate your fluency in spoken English | 4

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