Subject: Trainer Candidate - Cheshta Gupta
From: Cheshta Gupta <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked]
Date: Thu, 28 Jan 2021 05:34:37 -0500

| | Tech Support Test

Name | Cheshta Gupta
E-mail | [email-masked]
Phone Number | (91) 8800402826
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | Mayur Vihar Phase 3

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Ienergizer | Trainer | NA | 38000
Previous Employer 1 | Qatar Airways | Cabin crew | 19 Nov 2020 | 80000
Previous Employer 2 | Ienergizer | Trainer | 7 Jan 2019 | 35000

If Selected, how much time do you need to join? | 30 days
Please briefly describe your work experience specifically in training? | Training is not just teaching something, it is imparting the knowledge with proper understanding and excelling by providing the best of services.
Have you worked as a trainer in a Call Center/Customer Service/BPO Environment? | Yes
Please tell us below in 300 - 500 words about the most difficult situation you faced either while training or managing a team. | The most difficult situation can be a will issue of a person, because we definitely can improvise if the skill is missing but will is present; however, if the will is not present then it will take some time and understanding why that issue is happening. Still everything can be worked upon.

What according to you is the difference between good and great customer service. (Explain in 4 - 6 sentences)

Good customer service is handling a customer with relevant information and serving the solution.
Great customer service is going the extra mile and providing exceptional service.

What according to you makes you a good candidate for this position? | I have the abilities to drive myself to perform good in every situation, can work on multiple roles and thrive to learn from everything.
On a scale of 1 - 5 please rate your fluency in spoken English | 5

| |