Subject: Trainer Candidate - Rajni kumari Mishra
From: Rajni kumari Mishra <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked]
Date: Thu, 28 Jan 2021 05:32:13 -0500

| | Tech Support Test

Name | Rajni kumari Mishra
E-mail | [email-masked]
Phone Number | (011) 7367948172
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute using other transport like Rickshaw
Where do you currently live (area) | Delhi

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | centum learning limited | corporate trainer | | 40000
Previous Employer 1 | lamba enterprises | customer care manager | 7th june 2020 | 30000
Previous Employer 2 | cars24 service pvt ltd | team leader customer service | 14th dec 2019 | 28500

If Selected, how much time do you need to join? | immediate

Please briefly describe your work experience specifically in training?

1. Conducted NHIP training
2. Conducted TNI refreshers
3. Handled OJT
4. Trainings related to product and process
5. Handled Fast tract batches
6. Conducted NHIP trainings in transition phase
7. Call audits for OJT and 30-60 bucket for quality improvement
8. Call calibration with internal team as well as clients
9. Complete 8 hours of login to be updated about the live scenarios
10. Maintain throughput of more than 92%.

Have you worked as a trainer in a Call Center/Customer Service/BPO Environment? | Yes

Please tell us below in 300 - 500 words about the most difficult situation you faced either while training or managing a team.

Training coordination- Co ordinating with the circle SPOC during virtual training
Audience engagement- audience engagement during virtual training
Gauging different type of audience- While conducting virtual training faced different type of situations in gauging the audience
Training over confident participants- Many times faced over confident participants who are not ready to accept the process and distract the other audience too

What according to you is the difference between good and great customer service. (Explain in 4 - 6 sentences) | Conceptually, the main difference between providing "good" customer service and delivering "great" customer service is that, in the former, you are probably only barely keeping your customers satisfied; while in the latter, you are not only keeping them satisfied- you are also keeping them loyal!
What according to you makes you a good candidate for this position? | My skill set is a perfect match for the job requirements. In particular, my sales skills and managerial experience make me an ideal candidate for the position.
On a scale of 1 - 5 please rate your fluency in spoken English | 4

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