Subject: Tech Support Candidate - GOVIND KUMAR Govind
From: GOVIND KUMAR Govind <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Thu, 28 Jan 2021 05:11:30 -0500

| | Tech Support Test

Name | GOVIND KUMAR Govind
E-mail | [email-masked]
Phone Number | (01275) 8930407737
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | Delhi
Which best describes your Technical Support capabilities | I've worked in Level 1 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
Networking - basic
Hardware - Basic

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Brio interactive technologies pvt LTD | IT support | | 18500
Previous Employer 1 | | | |
Previous Employer 2 | | | |

In your past experience you have (select all that applies) | Interacted with Domestic customers on Phone
Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. | First, i will check the internet connectivity in End user computer if internet working then we go to browser site setting and allow the ndtv website.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

First step, Turn on bluetooth speaker.
Second step,Tap to open bluetooth in mobile phone.
Third step, click on search to view bluetooth device near by you.
Fourth step, After searching Bluetooth device your device visible the click on your device name to pairing.

What according to you makes you a good candidate for customer service or technical support job? | Candidate should be polite behaviour and good listener for customer service and solve the technical issues ASAP and satisfied end-user.
On a scale of 1 - 5 please rate your fluency in spoken English | 3

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