Subject: Tech Support Candidate - Posh Pal
From: Posh Pal <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Thu, 28 Jan 2021 04:58:28 -0500

| | Tech Support Test

Name | Posh Pal
E-mail | [email-masked]
Phone Number | (70276) 19953
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I live walking distance to office
Where do you currently live (area) | Gurugram
Which best describes your Technical Support capabilities | I've worked in Level 1 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows - Basic
Networking - basic
Speakers & Audio
Printer issues

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | SD Auto | Operator | | 12000
Previous Employer 1 | Teleperformance | Technical support executive | 7th December, 2019 | 22000
Previous Employer 2 | Micromax Informatics | Customer support representatives | 15 June, 2015 | 16000

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Live Chat

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

Select Start and type CMD
Right click Command Prompt then choose Run as Administrator
Select Yes on the User Account Control box.
From the command prompt, type the following, then press Enter
netsh int ip reset
Restart your computer, then try to see if you can access the Internet from a browser now. Hopefully, this will work.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

Swipe down from the top of the screen.
Make sure Bluetooth is turned on.
Touch and hold Bluetooth .
In the list of paired devices, tap a paired but unconnected device.
When your phone and the Bluetooth device are connected, the device shows as "Connected."

What according to you makes you a good candidate for customer service or technical support job? | ustomer service is all about meeting and exceeding the expectations of the customer. The expectations could be different for each type of business- but the principle is the same. Customers expect those assisting them to be extremely helpful- positive and informative.
On a scale of 1 - 5 please rate your fluency in spoken English | 4

| |