Subject: Trainer Candidate - Arunima Singh
From: Arunima Singh <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked]
Date: Thu, 28 Jan 2021 04:49:12 -0500

| | Tech Support Test

Name | Arunima Singh
E-mail | [email-masked]
Phone Number | (83779) 38110
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | Noida Sector 50

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | | | |
Previous Employer 1 | The Costume Chowk Label | Co Founder | 31st Dec 2020 |
Previous Employer 2 | IGP.COM | Manager Webstore | | 37500

If Selected, how much time do you need to join? | Immediately

Please briefly describe your work experience specifically in training?

Iam a professional graduate from FDDI (Footwear Design & Development institute) into Fashion merchandising & Retail Management & a post graduate holder from Symbiosis Centre for Distance Learning into PGDBA Marketing.

Adding to it is a rich industrial experience of 5 years into the online shopping E commerce industry, working with brands like Lenskart.com, Snapdeal.com & IGP.com mainly.

Have a 3 years of experience in owning/managing a fashion brand named The Costume Chowk Label, details for the same are attached in my resume.

Interested to experience & join an organisation to learn develop and impart my industrial experience.

Looking forward to hearing from you.

Have you worked as a trainer in a Call Center/Customer Service/BPO Environment? | No
Please tell us below in 300 - 500 words about the most difficult situation you faced either while training or managing a team. | Started my career with startup ecommerce companies in 2012 like Lenskart is itself a big challenge, wherein being a fresher you have to learn, grow and give your 500% with lesser guidance and maxim deliverability. Furthermore there was no looking back and move to big name then in 2013 Snapdeal followed by Igp.com. Co founding a traditional company giving it a new concept and twist of modernisation with lesser funds and more services. Team Management, Leadership qualities and the will to always learn and evolve is what makes every challening role succesful.

What according to you is the difference between good and great customer service. (Explain in 4 - 6 sentences)

Good customer service and Great customer service are  are two different aspects but go hand in hand.
In the first case the service provider should be full of knowledge related to products inventory etc and answer to all queries of the customer within a specific period of time.
In great customer service, the customer mostly is super satisfied and looks for timely deliveries and solutions, which the provider is good at.

What according to you makes you a good candidate for this position? | A candidate who is smart, confident, extremely well versed with written and communication skills. Team Leadership, excellent management qualities with problem solving bent of mind and a great learner will make a good candidate for this position.
On a scale of 1 - 5 please rate your fluency in spoken English | 5

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