Subject: Trainer Candidate - vishakha arora
From: vishakha arora <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked]
Date: Thu, 28 Jan 2021 04:43:17 -0500

| | Tech Support Test

Name | vishakha arora
E-mail | [email-masked]
Phone Number | (+91) 9582867087
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | PATEL NAGAR

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | aptech | Trainer | n/a | 35k (part time)
Previous Employer 1 | vistara | Trainer | 10/10/2018 | 56k
Previous Employer 2 | indigo | senior cabin crew | 4/01/2018 | not fixed

If Selected, how much time do you need to join? | 15 days
Please briefly describe your work experience specifically in training? | I have 3 years of experience in teaching SOP'S(Standard operating procedures),Customer Service,Business communication and soft skills. My specialization is customer service and soft skill training.
Have you worked as a trainer in a Call Center/Customer Service/BPO Environment? | No
Please tell us below in 300 - 500 words about the most difficult situation you faced either while training or managing a team. | The most difficult situation i faced while training is to match upto the expectations of each and every trainee as everyone have their own individual personalities and all need to be trained and made responsible for a specific role so i think this is the most challenging part however i have always accepted this and worked on the betterment of the trainees.
What according to you is the difference between good and great customer service. (Explain in 4 - 6 sentences) | Good customer service is something which most people can provide however great customer service is something which is more personalized, when the employee goes out of the box and helps the customer which in return customer will always remember.
What according to you makes you a good candidate for this position? | I fit in as a good candidate for this position as i have experience working and training in the same field. Also, i have a passion of constantly improving myself which makes me a good candidature for this position.
On a scale of 1 - 5 please rate your fluency in spoken English | 5

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