Subject: Trainer Candidate - Arun Singh Jadaun
From: Arun Singh Jadaun <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked]
Date: Thu, 28 Jan 2021 04:24:29 -0500

| | Tech Support Test

Name | Arun Singh Jadaun
E-mail | [email-masked]
Phone Number | (91) 9999799933
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | Sector 34, noida

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Sagenext infotech Pvt llc | Assistant manager | N/A | 50000
Previous Employer 1 | Dell International | Senior specialist | 30th September 2017 | 38000
Previous Employer 2 | IGT | Customer support executive | 30th September 2014 | 30000

If Selected, how much time do you need to join? | 10 days
Please briefly describe your work experience specifically in training? | Team training regarding new technologies, with hands on experience. Creating modules for study and implementation on server. Esclation handling and resolution, later on discussion with team to resolve and avoid future ocvurance.
Have you worked as a trainer in a Call Center/Customer Service/BPO Environment? | Yes
Please tell us below in 300 - 500 words about the most difficult situation you faced either while training or managing a team. | It was a time when a hurricane struck america and all the servers were down and clients was adamant about availability of the server, we as a team worked round the clock and made sure that all the servers were up and running within 48 hours. While doing so team was shorthanded and disheartened, but kept on motivating them , talking to them and providing them breaks in between. Made sure that client was properly handled and took calls myself and made sure the team follow the same procedure and try to connect with client on humane ground and understand their urgency while explaining them about our difficulties as well.
What according to you is the difference between good and great customer service. (Explain in 4 - 6 sentences) | Its a very thin line where a person does a bit of extra effort to make sure that the desired results were achieved. Even if something is not expected from you, you try to come up with answer or a solution even from some other source. Or have a path laid down for client to get the positive result.
What according to you makes you a good candidate for this position? | I have been in the industry for quite a long time and have tackled different types of clientele. Have been a peoples manager , which helps in achieving the best results making sure that you team members are also taken care of.
On a scale of 1 - 5 please rate your fluency in spoken English | 5

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