Subject: Daily Productivity - Gaming
From: Pritish Nandi <[email-masked]>
To: "Akihiko Yamamoto, LSM" <[email-masked]>
Cc: deeksha <[email-masked]>, saurabh <[email-masked]>, ashish dabral <[email-masked]>
Date: Thu, 28 Jan 2021 02:19:13 -0700 (MST)

Hi Yama, 

This is to update you on the revised productivity targets for Gaming support. 

Every day you would need to work on 50+ tickets in Gaming + calls and Chats (which are very less as checked-in reports). Please note these tickets would be considered based on how many replies you send to a customer. 

If you fail to achieve this target then your attendance would be marked accordingly for that given day. 

Please see your productivity for this month. Only two days you were able to touch 42 tickets but the rest of all the days you were below 25 tickets. 

If you feel that the data is incorrect ( as you raised questions earlier) please always note down the tickets you have completed and send them to me by EOD so that we can compare. 

Also, you would need to make sure you have a backup for internet and electricity when working from home. If this is not met then again your attendance would be marked accordingly for the day. 

Regards, 
Pritish Nandi