Subject: Tech Support Candidate - Rishabh Saxena
From: Rishabh Saxena <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Thu, 28 Jan 2021 04:14:32 -0500

| | Tech Support Test

Name | Rishabh Saxena
E-mail | [email-masked]
Phone Number | (+91) 8318806905
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute using other transport like Rickshaw
Where do you currently live (area) | Lucknow
Which best describes your Technical Support capabilities | I've worked in Level 2 tech support
Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies) | O365 administration,active directory,alert monitoring

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Hcl | Analyst | 2 month notice period | 20000
Previous Employer 1 | | | |
Previous Employer 2 | | | |

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. | First clear the cache and cookies of the current browser and try to access the website. If still face issue then try to open this website in different browsers.
Please list the steps to connect a Bluetooth speaker to your mobile phone. | First open bluetooth of the mobile device, after that switch on the Bluetooth speaker. Then in mobile, check the Bluetooth speaker name and connect with that device. After that Bluetooth speaker is connected with mobile.
What according to you makes you a good candidate for customer service or technical support job? | Technical knowledge of o365 and also 2+ years job experience in hcl as technical support job
On a scale of 1 - 5 please rate your fluency in spoken English | 4

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