Subject: Tech Support Candidate - Hardeep Singh
From: Hardeep Singh <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Thu, 28 Jan 2021 03:54:24 -0500

| | Tech Support Test

Name | Hardeep Singh
E-mail | [email-masked]
Phone Number | (91) 8587920181
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | Naraina vihar
Which best describes your Technical Support capabilities | I don't have experience or skills for Technical Support
Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies) | MS Windows - Basic

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Concentrix | Associate | 11/01/21 | 18
Previous Employer 1 | IBM INDIA | Associate | 20/06/2016 | 18
Previous Employer 2 | | | |

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

As I can see some error display on my screen . I trying  to clear cookies and temp files.

I m trying to check internet connectivity

I am trying to contact helpdesk of ndtv

Please list the steps to connect a Bluetooth speaker to your mobile phone.

Firstly , switch on bluetooth speaker
Secondly , switch on bluetooth from mobile

Third, search bluetooth device on mobile
Last , connect with mobile through blutooth

What according to you makes you a good candidate for customer service or technical support job?

Listening and understand customer issue
Empathy with customer.
Share complaint or request number with customer for reference

On a scale of 1 - 5 please rate your fluency in spoken English | 4

| |