Subject: Tech Support Candidate - Purushottam Soni
From: Purushottam Soni <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Thu, 28 Jan 2021 03:48:06 -0500

| | Tech Support Test

Name | Purushottam Soni
E-mail | [email-masked]
Phone Number | (91) 8178831190
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute using other transport like Rickshaw
Where do you currently live (area) | Mahavir Enclave New Delhi
Which best describes your Technical Support capabilities | I've worked in Level 1 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows - Basic
Networking - advance
Hardware - Basic
Speakers & Audio
VoIP

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | VBE SERVICES | It executive | | 24440
Previous Employer 1 | | | |
Previous Employer 2 | | | |

In your past experience you have (select all that applies) | Interacted with International customers on Phone

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

First of all I will check computer is connected to internet or not.
Second I will check router if it seems any problem I will restart router.
Third I will check any antivirus is installed on the computer which may create problem.
I will check any proxy running on computer and I will clear cookies on the browser . It will work.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

Switch on power to the speaker and put it on bluetooth mode.
Now open bluetooth in phone and search for a new bluetooth device.
It will show available bluetooth device.
Click on the device showing make sure that is same speaker device.
It will connect.

What according to you makes you a good candidate for customer service or technical support job?

If any candidate has skills to provide support to customer without annoying him and he is able to fix  issues which is being faced by the customers who have taken services from us.
A good candidate should have good listening speaking and writing skills and matter expertise about the product.
A good candidate should  have positive attitude and good explanation tactics sothat he/she can him his/her customer satisfied.

On a scale of 1 - 5 please rate your fluency in spoken English | 4

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