Subject: Tech Support Candidate - Shivam Sharma
From: Shivam Sharma <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Thu, 28 Jan 2021 03:40:23 -0500

| | Tech Support Test

Name | Shivam Sharma
E-mail | [email-masked]
Phone Number | (91) 8909589871
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | agra
Which best describes your Technical Support capabilities | I don't have Tech Support experience, but I am confident with my skills I can do it

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
MacOS
Networking - basic
Hardware - Basic
VoIP

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | | | |
Previous Employer 1 | Rahunandan capital | Research Executive | nov-2020 | 11200
Previous Employer 2 | Indiabulls Housing Finance | Contact Centre Officeer | July-2019 | 16500

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with customers over Email

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. | Firstly i will check up my Internet connection, if that is properly connected I will move to  setting and allow if the site requiring any permission I will allow that.
Please list the steps to connect a Bluetooth speaker to your mobile phone. | Firstly switch on the speaker button, than I switch on Bluetooth option in my phone than i will search the Bluetooth device and after clicking on pair/accept option I will connect Bluetooth speaker with my phone.
What according to you makes you a good candidate for customer service or technical support job? | I am a good listener with a positive attitude with my work. I am hardworking   and a smart person with a determination of completing the given task on time and to resolve client query by giving full resolution to him.
On a scale of 1 - 5 please rate your fluency in spoken English | 4

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