Subject: Tech Support Candidate - Wasim Akram
From: Wasim Akram <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Thu, 28 Jan 2021 03:37:42 -0500

| | Tech Support Test

Name | Wasim Akram
E-mail | [email-masked]
Phone Number | (96676) 25316
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | Abul fazal enclave okhla
Which best describes your Technical Support capabilities | I've worked in Level 2 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Zye tech | Sales executive | 2018 | 21000
Previous Employer 1 | Na | | |
Previous Employer 2 | Na | | |

In your past experience you have (select all that applies)

Interacted with International customers on Phone
Interacted with customers over Email

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. | While opening a site if I get an error, I would first check if I am entering the name of the website correctly and if that's right. I will check if my internet is working or not, most probably it's either the name or the internet.. And in case if both is right and working.. I would go clear the cache file and see if it's working or not.. If that also doesn't work. Most probably the website is down and it's a server problem which can't be fixed from my end

Please list the steps to connect a Bluetooth speaker to your mobile phone.

Turn on the Bluetooth device
Turn on mobile bluetooth and search for the near device
Once it's on the screen connect it
It will ask for the pairing click yes and you are set

What according to you makes you a good candidate for customer service or technical support job? | I being the guy from 90s I have seen it all.. I know the the in and out of windows computer like I know my family.. As a technical sales executive I had to fix the problem related to windows and mcbook and I have done it for 2years so I think I pretty much deserve this job
On a scale of 1 - 5 please rate your fluency in spoken English | 4

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