Subject: Tech Support Candidate - RAVINDRA SINGH
From: RAVINDRA SINGH <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Thu, 28 Jan 2021 03:32:45 -0500

| | Tech Support Test

Name | RAVINDRA SINGH
E-mail | [email-masked]
Phone Number | (+91) 9899370465
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | Chanakya Place, Uttam Nagar
Which best describes your Technical Support capabilities | I've worked in Level 2 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
MacOS
Networking - basic
Hardware - Basic
Speakers & Audio
VoIP

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Interstar | Executive Support | 22nd March 2020 | 38k
Previous Employer 1 | Supportmart | Executive Support | 31st Jan 2019 | 34k
Previous Employer 2 | Quattro | Solution Engineer | 21st Sept 2015 | 35k

In your past experience you have (select all that applies)

Interacted with International customers on Phone
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

1- Try another website if it's working
2- Try www.ndtv.com on another browser
3- Please clear cookies & cache from browser
4- We can reset the browser
5- Check firewall settings

Please list the steps to connect a Bluetooth speaker to your mobile phone.

1- Turn on the bluetooth on the mobile & speaker both
2- Then on mobile search for the name of the bluetooth speaker & then click on the correct name after that bluetooth speaker will connect successfully

What according to you makes you a good candidate for customer service or technical support job?

1- Always listen to your customer carefully
2- Solve issues quickly as possible
3- Explain customer about troubleshooting
4- Candidate should have good product knowledge
5- Candidate need to be energetic while talking to customer

On a scale of 1 - 5 please rate your fluency in spoken English | 5

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