Subject: Tech Support Candidate - ambika devgan
From: ambika devgan <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Thu, 28 Jan 2021 03:29:23 -0500

| | Tech Support Test

Name | ambika devgan
E-mail | [email-masked]
Phone Number | (91) 9802063888
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I live walking distance to office
Where do you currently live (area) | sonipat
Which best describes your Technical Support capabilities | I've worked in Level 1 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows - Basic
Networking - basic
Hardware - Basic
Speakers & Audio
VoIP
vpn, citrix, outlook

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | capgemini | senior analyst | | 40000
Previous Employer 1 | | | |
Previous Employer 2 | | | |

In your past experience you have (select all that applies) | Interacted with International customers on Phone
Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. | I will try to launch it on a different browser, will delete cache from browser and perform gpupdate on the computer.
Please list the steps to connect a Bluetooth speaker to your mobile phone. | will turn on the bluetooth visibility and pair the device.
What according to you makes you a good candidate for customer service or technical support job? | empathy, logical troubleshooting, active listening and willingness to assist.
On a scale of 1 - 5 please rate your fluency in spoken English | 5

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