Subject: Tech Support Candidate - Raghvendra Badoni
From: Raghvendra Badoni <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Thu, 28 Jan 2021 03:28:36 -0500

| | Tech Support Test

Name | Raghvendra Badoni
E-mail | [email-masked]
Phone Number | (+91) 7895513949
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I live walking distance to office
Where do you currently live (area) | Dehradun, Uttarakhand
Which best describes your Technical Support capabilities | I've worked in Level 2 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
Linux
Networking - basic
Hardware - Basic
Hardware - Advanced
Speakers & Audio
VoIP

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Sirionlabs | Associate | Until I resigned post that two months | 31,690
Previous Employer 1 | Motherson sumi infotech | Executive | June2020 | 22,000
Previous Employer 2 | HCL technologies | Desktop support Engineer | Oct 2018 | 10,000

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool
Did not interact with customers, supported internal employees

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

I will check the error first and then try to troubleshoot it in general cases sometime it happens that the cookies of browser create a mess while the browser hit the site and in such case clearing cookies and history is the best and 1st troubleshooting step also like we can check in different browsers to.
Step 2 will be reset the browser settings.
Step 3 will be to ping the URL over command prompt and see either it is reachable or not.

Tho these steps are very general and basic which anyone should try in such situation.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

Open the bluetooth first on both the devices.
Scan bluetooth on mobile handset.
Pair the bluetooth.
Connect the bluetooth.

What according to you makes you a good candidate for customer service or technical support job?

Patience is the very first thing which is mendatory while in support job as client is the prior responsibility to handle and then multitasking with ability to try best possible route of resolving any issue is something which makes a candidate suitable for such roles.

On a scale of 1 - 5 please rate your fluency in spoken English | 4

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